Overview
Transcon Domestic Agent -Operations Outbound- 12:00pm-9:00pm M-F Jobs in Bensenville, IL at Expeditors
Title: Transcon Domestic Agent -Operations Outbound- 12:00pm-9:00pm M-F
Company: Expeditors
Location: Bensenville, IL
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
Job Description
Scope of Position:
To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.
Major Duties and Responsibilities:
Operations:
Knowledge to create all Export and/or Import files.
Ensure smooth and timely freight process flow.
Use Transcon Workflow and Transcon Exception reports daily.
Ensure accurate and timely data entry into our operational system.
Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
CDP/CPU, LKH/LKD, EPU, XK,
Ensure shipments are processed accurately same day as FRD.
FRD, Routing, Rating, SHI’s, SHR’s, BLP, APR, APT
Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT
Assist with Track and Trace TRANSCON Files and reporting.
Warehouse support pertaining to dock checks, validating freight, etc.
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Contribute to new hire operational training.
Contribute to maintain good relationships with service providers.
Always meet compliance to regulations internal and external in accordance with government regulations.
Meet KPI standards in accordance with the Company’s procedures.
Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Proactively promote the company’s ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Attend branch meetings and accumulate required number of training hours (52).
Qualifications
Knowledge of the Chicagoland area.
Six months to one-year related experience in Domestic operations.
Operations/Industry Knowledge preferred.
Excellent oral and written communication skills
A proven history of providing exceptional customer service at all levels.
Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Excellent organizational skills, time management skills in addition to a professional attitude
Great attitude and background based on compliments from customers and coworkers.
Strong MS Office skills including Excel, PowerPoint, and OneNote
12:00pm-9:00pm. Monday-Friday
Additional Information
All your information will be kept confidential according to EEO guidelines.
The pay rate for the position is $20.00-$28.00 per hour. Based on education and experience.
