Overview
Sr Dispatcher (Manheim Jobs in Birmingham, USA at Cox Enterprises
Position: Sr Dispatcher (Manheim)
Responsibilities and Duties
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Facilitates the transport of customer vehicles to and from auction sites and other areas.
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Contacting customers to determine vehicle availability and condition,
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Scheduling vehicle pick-up and delivery with customers and transporters
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Assisting with reconciliation of transporter related issues
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Notifying customer account representatives and transporter of vehicle transportation related issues
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Monitoring and reporting on customer and transporter performance.
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Compiles vehicle transportation related data and generates routine reports.
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Follows job related duties as directed by supervisor.
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Coordinates transportation of vehicles by contacting carriers in the company’s established network.
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Builds and maintain positive working relationships with network carriers.
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Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
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Escalates complex or difficult to solve issues according to established escalation procedures.
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Proactively locates new carriers to join the Cox network
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Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
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Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
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Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
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Provides advice and coaching for less experienced team members.
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Clearly communicates broader organizational objectives and the team’s role/impact.
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Assists with other duties as assigned.
Qualifications Minimum
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High School Diploma/GED and 5 years’ experience in a related field.
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OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
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OR 7 years’ experience in a related field
Preferred
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Previous auto transportation/logistics experience strongly preferred
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Proficient in Microsoft Outlook, Word and Excel
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Strong analytical, communication and interpersonal skills
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Proven ability to make decisions
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Customer service skills
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Strong problem solving and innovative thinking skills.
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De-escalation skills are required and flawless follow-up abilities are a must.
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Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)
This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility.
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Title: Sr Dispatcher (Manheim
Company: Cox Enterprises
Location: Birmingham, USA
Category:
