Overview
Process Expert Jobs in Manila, National Capital Region, Philippines at A.P. Moller – Maersk
Title: Process Expert
Company: A.P. Moller – Maersk
Location: Manila, National Capital Region, Philippines
We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel
Propose and support initiatives for continuous improvement of Customer Service processes
Attend to export- or import-specific processes as assigned in the team, namely:
Import-specific processes
Complete import process, complying with SLAs and global process design
Execute pre-arrival and import manifest process
Facilitate completion of documentation process, closing of open export tasks
Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Export-specific processes
Complete booking process, complying with SLAs and global process design
Conduct Vessel reconciliation and manifest process as per process design
Facilitate completion of documentation and invoicing process
Support with proactive activities that facilitate documentation and cargo release
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Required Education/Work Experience
Has relevant experience in shipping, forwarding, supply chain operations
Able to work on a night shift schedule
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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