Overview
Passenger Service Lead Jobs in San Francisco, California, USA at Alliance Ground International
Job Description:
Are you a detail-oriented problem solver who focuses on outstanding customer service? Then let your career take off with Alliance Ground International (AGI) as a Passenger Service Lead!
AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years, and our
strong reputation
in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and maintaining an outstanding safety record.
As we continue to grow, we are looking for only the best in the industry.
Job Responsibilities:
• Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).
• Delegate passenger service duties in your assigned area (either a gate or ticket counter).
• Serve as the point person to address passenger concerns and questions, and make PA announcements to update passengers on flight statuses as needed.
• Maintain gate security to ensure only properly ticketed passengers access the jetway.
• Be responsible for conducting
on-the-job training
and coaching for new team members.
• Observe and enforce all ATS and airline safety regulations and company policies.
Qualifications:
• Demonstrate
strong communication skills
to interact professionally with passengers, team members, and station
leadership
.
• Demonstrate proficient computer skills.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record (only required for some airports).
• Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.
• If applying at San Francisco (SFO), proof of full COVID-19 vaccination with a CDC-recognized vaccine is required.
Physical Requirements:
• Lift up to 70 pounds (32 kg) regularly.
• Stand, lift, bend, push, and pull frequently and for extended periods.
• Work around jet and machinery noises.
Our airlines operate 24/7, so
flexibility
to work various shifts, including nights, weekends, and holidays, is essential. The successful ATS team member brings energy, enthusiasm,
respect
for the team, and a strong commitment to safety every day.
Applicants should apply through ADPM/F Disabled and Vet. Alliance Ground International is an
equal opportunity employer
that celebrates
diversity
and is committed to creating an
inclusive
environment for all employees.
Hourly Rate: $24.00 – $24.50
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Title: Passenger Service Lead
Company: Alliance Ground International
Location: San Francisco, California, USA
Category: Transportation (Airport Staff & Aviation Operations)
