Overview
Operations Representative Jobs in Mexico City, Mexico at W3Global
Title: Operations Representative
Company: W3Global
Location: Mexico City, Mexico
What You’ll Do In a Typical Week
Create new shipment files in our TMS and confirming booked loads with Carriers.
Maintain communication with both Shipper and Carrier during the execution of all cross border shipments, ensuring SLAs for response time are met.
Strategically resolve Shipper or Carrier incidents or issues in a timely manner to ensure on time pick up and on time delivery.
Ensure that all inputs into the TMS are correct & timely to generate data-backed insights to improve Shipper & Carrier performance. Surface areas of opportunity for improvement and propose fixes to the issues that you have identified.
Share insights that will improve efficiency with the Shippers & Carriers and through monthly business reviews that will help them to grow their business.
Ensure that all documentation (Ex: POD, Customer Reference) is complete from both the Shipper & the Carrier to execute invoicing to Shippers and payment to Carriers on time.
Bachelor’s degree in a supply chain management, business administration, engineering or another technical or related field and/or equivalent working experience.
Required Skills
You have recently graduated and have <2 years of professional experience. You have an intermediate English level (B1) and are looking to improve it. You will work with Shippers and Carrier who are based in the US and will receive coaching from your manager to improve your communication. Collaborate and work cross-functionally with different teams in the company to achieve the best results possible, you love to work in teams and you can easily switch between leading and collaborating with others.
