Overview
Operations Executive – Air Freight Jobs in Parañaque, National Capital Region, Philippines at Lennor Group
Title: Operations Executive – Air Freight
Company: Lennor Group
Location: Parañaque, National Capital Region, Philippines
Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading global logistics and freight forwarding company in their search for a Operations Executive – Air Freight based in Parañaque City.
Salary Range: ₱30,000 – ₱40,000
Work Setup: Onsite
Shift Schedule: Day Shift
Location: Parañaque City
The role
The Operations Executive – Air Freight is responsible for managing end-to-end air freight import and export operations while ensuring timely, accurate, and compliant shipment execution. This role serves as a key point of coordination between customers, airlines, suppliers, subcontractors, and internal teams to ensure seamless movement of cargo and exceptional customer service.
Your Responsibilities
- Air Freight Operations Management
- Manage the complete A-Z process for air import and export shipments.
- Ensure timely and accurate preparation and issuance of airway bills and shipment documentation.
- Coordinate cargo build-up, tendering, and handover to airlines and carriers within required timelines.
- Monitor shipment milestones and proactively resolve operational issues and exceptions.
- Maintain accurate shipment records and ensure all operational activities are completed in accordance with company procedures.
- Customer Service & Stakeholder Coordination
- Provide professional, timely, and customer-focused communication for all shipment inquiries and transactions.
- Coordinate closely with customers, airlines, suppliers, subcontractors, and internal departments to ensure smooth shipment execution.
- Provide shipment updates and status reports to customers and stakeholders as required.
- Identify opportunities to strengthen customer relationships and support customer retention efforts.
- Operational Performance & Continuous Improvement
- Monitor subcontractor performance to ensure compliance with company standards and service level expectations.
- Track and maintain shipment issue logs, ensuring timely resolution of operational concerns.
- Identify process improvement opportunities through daily operational reviews.
- Submit at least one cost-saving or efficiency improvement initiative per quarter.
- Prepare KPI dashboards and monthly performance reports for subcontractors and operational activities.
- Prepare corrective action reports (CAR) and 8D reports when required.
- Inventory & Vendor Coordination
- Monitor and control operational materials and supplies used by subcontractors, including packaging and security materials.
- Collaborate closely with transport and vendor management teams to meet customer service requirements and delivery expectations.
- Support vendor performance monitoring and service quality improvement initiatives.
- Compliance & Risk Management
- Ensure compliance with the company's Code of Ethics, Delegation of Authority, and internal audit requirements.
- Adhere to export controls, sanctions regulations, anti-corruption policies, and data protection standards.
- Ensure compliance with Philippine Bureau of Customs (BOC) regulations and air cargo documentation requirements.
- Proactively identify, escalate, and mitigate operational and compliance risks.
- Administrative & Business Support
- Maintain accurate operational records and reports.
- Support departmental reporting and performance monitoring activities.
- Perform other operational and administrative duties as assigned.
What We're Looking For
Education & Professional Qualifications
- Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Equivalent logistics-related certifications will be considered.
Experience
- Minimum of 3 years of experience in air freight operations within the freight forwarding or logistics industry.
- Strong knowledge of air freight import and export processes.
- Good understanding of airline operations, cargo handling, and air freight documentation requirements.
- Experience working with subcontractors, carriers, and logistics service providers.
Skills & Competencies
- Strong customer service and stakeholder management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and analytical capabilities.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Ability to work independently while collaborating effectively with cross-functional teams.
Preferred System Knowledge
- CargoWise experience preferred.
- CCLP (Certified Logistics Provider by WiseTech) certification is an advantage.
Language Requirements
- Proficient in English, both written and spoken.
Behavioral Competencies
- Teamwork & Collaboration – Builds productive relationships with colleagues, customers, and business partners to achieve common objectives.
- Adaptability – Adjusts effectively to changing priorities, operational demands, and customer requirements.
- Commitment to Quality – Continuously seeks opportunities to improve processes, service quality, and operational performance.
- Business Acumen – Understands the commercial and operational impact of decisions and actions.
- Problem Solving – Identifies root causes of issues and develops practical, effective solutions.
- Proactiveness – Takes ownership of responsibilities, anticipates potential challenges, and acts decisively to achieve positive outcomes.
Ready to take the next step in your career? Submit your application now!
- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
