Overview
Logistics Sales & Dispatcher (US Shift, WFH) Jobs in Philippines at Thrivemodal
Title: Logistics Sales & Dispatcher (US Shift, WFH)
Company: Thrivemodal
Location: Philippines
Job Description:
Key Responsibilities
Sales and Business Development
- Prospect and develop new shipper and carrier relationships through outbound calls and emails.
- Build and maintain a pipeline of new business opportunities.
- Generate freight quotes and negotiate pricing with customers.
- Follow up on sales leads and customer inquiries.
- Maintain strong customer relationships to increase repeat business.
- Meet or exceed weekly and monthly sales activity goals.
- Identify opportunities to grow existing accounts.
Dispatch & Operations
- Source qualified carriers for available freight.
- Negotiate carrier rates while maintaining profitability.
- Dispatch loads and communicate pickup and delivery instructions.
- Track shipments from pickup through final delivery.
- Proactively resolve delays, service issues, and customer concerns.
- Coordinate with drivers, carriers, shippers, and receivers throughout the transportation process.
- Ensure all shipment information is accurate and updated in the Transportation Management System (TMS).
- Verify carrier compliance, insurance, and required documentation before dispatching loads.
Customer Service
- Provide timely shipment updates to customers.
- Build trust through consistent communication and reliable service.
- Handle customer questions and resolve transportation issues professionally.
- Maintain a high level of responsiveness via phone, email, and messaging.
Administrative Duties
- Enter and maintain accurate shipment information in McLeod Software or other TMS platforms.
- Document carrier and customer communications.
- Maintain organized electronic records and load documentation.
- Assist with after-hours coverage as needed.
- Collaborate with accounting regarding PODs, billing, and shipment documentation.
Qualifications
- Associate's or Bachelor's degree preferred.
- 3 years of logistics, freight brokerage, dispatch, or transportation sales experience preferred.
- Experience using McLeod Software or similar Transportation Management Systems is preferred.
- Strong negotiation and communication skills.
- Excellent phone etiquette and customer service abilities.
- Ability to multitask in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Proficiency with Microsoft Office, especially Excel and Outlook.
- Ability to work independently while contributing to a team environment.
Preferred Skills
- Freight brokerage experience.
- Carrier sales experience.
- Dispatch coordination.
- Load planning.
- Rate negotiation.
- Customer relationship management.
- Time management.
- Attention to detail.
- Critical thinking.
- Ability to work under pressure.
- Strong follow-up skills.
- Professional written and verbal communication
Performance Expectations
- Meet outbound sales call and customer contact goals.
- Successfully cover and dispatch assigned freight.
- Maintain high on-time pickup and delivery performance.
- Build and retain customer and carrier relationships.
- Achieve gross margin and profitability goals.
- Ensure accurate and timely documentation of all shipments.
- Deliver exceptional customer service while maintaining operational efficiency.
