Overview
Customer Service Representative I/Lenovo Jobs in Alameda, California, USA at American President Lines
Position: Customer Service Representative I (Lenovo)
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower ourdiverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers adynamicand exceptionalwork environmentthat fosterspersonal growth,innovation, andcontinuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Salary: $21.69 to $31.07
YOUR ROLE
Assist with performing general support functions for client shipments. Models and acts in accordance with our guiding principles and core values.
WHAT ARE YOU GOING TO DO?
Trace and track customer’s freight.
Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Provide proof of delivery.
Responsible for processing pick-up requests and entering data in the system.
Respond to and handle all daily customer service requests.
Notify customers of any delays in shipping and dispatching points.
Enter shipment data in system.
Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
Read and interpret documents and write routine correspondence.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
PC literate. Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
Capable of communicating and interacting effectively with multi-functional anddiversebackgrounds and the ability to speak effectively before groups of customers or employees.
Responds promptly and professionally to customer needs.
Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
Gathers and analyzes information skillfully.
Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
Consistently at work and on time. Must be able to read, write and speak English fluently.
Minimum Requirements:
High School Diploma or GED.
One to two years related experience.
Preferred:
Minimum one year industry experience.
WHAT DO WE HAVE TO OFFER?
With a genuine culture ofrecognition, we want our employees to grow, develop and be part of our journey. We offer abenefits packagewith a focus on your wellbeing. This includes competitivePaid Time Off, 401(k), health insurance and anemployee benefitsplatform that offers discounts on gym memberships and adiverserange of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and wor…
Title: Customer Service Representative I/Lenovo
Company: American President Lines
Location: Alameda, California, USA
Category: Transportation, Customer Service/HelpDesk
