Overview
Customer Service Manager Jobs in Seoul, South Korea at PERSOL APAC
Title: Customer Service Manager
Company: PERSOL APAC
Location: Seoul, South Korea
Customer Service Manager – Logistics & Freight Forwarding
Location: South Korea
Industry: Logistics (Warehousing | Delivery | Freight Forwarding)
PERSOL SNAPSHOT
Our client is a growing logistics and supply chain company specializing in warehousing, delivery services, and international freight forwarding solutions. We are seeking an experienced and proactive Customer Service Manager to lead our Ocean Freight customer service team in Korea. The ideal candidate will oversee key client accounts, manage shipment execution, and lead a customer service team to ensure high-quality logistics support and operational efficiency.
Key Responsibilities
- Serve as the primary escalation point for key customer accounts and ensure timely issue resolution.
- Oversee end-to-end shipment execution for ocean freight operations.
- Coordinate closely with carriers, shipping lines, and overseas agents to optimize logistics solutions.
- Resolve complex logistics and operational challenges with a customer-focused approach.
- Lead and supervise the customer service team, ensuring strong performance and continuous development.
- Monitor service quality, operational KPIs, and customer satisfaction levels.
- Collaborate with internal departments including operations, warehousing, and sales to improve workflow efficiency.
- Build and maintain strong relationships with customers and international partners.
Requirements
- 5 years of experience in Ocean Freight Forwarding.
- Experience in managing small sized teams.
- Strong understanding of international shipping processes, documentation, and freight operations.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced and customer-driven environment.
- Fluent in Korean and English.
Action Now
To apply for this position, please simply click on the “APPLY” button or send your full resume in Word format to [email protected] indicating the job title.
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