Air Import Coordinator

Overview

Air Import Coordinator Jobs in Jamaica, NY at AV Staffing Solutions

Location: Jamaica, NY 11413 Salary: $45,000–$55,000/year (based on experience) Job Type: Full-Time, On-site (not hybrid), Non-Exempt Department: Air Import Operations

About the Role

We’re partnering with our client, a global logistics and freight forwarding company, to find an experienced Air Import Coordinator for their Air Import Operations team. This role manages international air import shipments from pre-alert through final delivery, working directly with overseas offices, airlines, CFS facilities, and customers to keep shipments moving smoothly and on time.

This is a great opportunity for someone who wants to take ownership of their shipments from start to finish, with room to grow within the company. Our client offers a strong, comprehensive benefits package.

What You’ll Do

Air Import Operations

• Manage air import shipments from receipt of pre-alert through final delivery
• Review MAWB, HAWB, commercial invoices, packing lists, arrival notices, and other shipping documentation for accuracy
• Verify flight details, routing, arrival dates, piece counts, weights, and consignee information
• Track shipments from origin through arrival and availability
• Monitor airline and CFS availability and coordinate freight recovery, transfer, and delivery
• Prepare arrival notices and process freight releases
• Coordinate with truckers for pickup and final delivery
• Monitor shipments through proof of delivery and close files promptly

Customs & Regulatory Coordination

• Provide complete documentation to the Customs Brokerage team for entry preparation
• Monitor customs clearance status and communicate any holds or documentation issues
• Coordinate with Brokerage on CBP, FDA, USDA, or other government agency holds when applicable
• Escalate discrepancies involving manifests, documentation, or shipment details

Customer Service

• Serve as the primary operational contact for assigned air import accounts
• Provide proactive shipment updates, communicating delays, holds, and delivery issues promptly
• Respond to customer emails and requests professionally and within service standards
• Understand and follow individual customer SOPs

Overseas Office & Agent Communication

• Communicate with overseas offices and agents regarding bookings, pre-alerts, documentation, and routing
• Follow up on missing or incorrect documentation before cargo arrival
• Identify and escalate recurring origin issues

Airline, CFS & Delivery Coordination

• Coordinate with airlines and CFS facilities on cargo availability, charges, and release status
• Coordinate pickup appointments and trucking arrangements
• Monitor free time to help minimize unnecessary storage costs
• Obtain PODs and investigate delivery discrepancies as needed

Financial & File Management

• Review operational charges for accuracy before file closing
• Enter applicable airline, CFS, trucking, and agent charges
• Maintain complete shipment files per company record-retention requirements
• Close files promptly once requirements are met

What We’re Looking For

• 3-4 years of direct air import freight forwarding experience (required)
• Strong working knowledge of international air freight import procedures
• Experience handling MAWB and HAWB documentation
• Familiarity with airline and CFS operations
• Working understanding of U.S. Customs clearance procedures
• Experience coordinating truckers and final delivery
• Ability to manage multiple shipments and priorities at once
• Strong written and verbal communication skills
• Strong attention to detail and documentation accuracy
• Proficiency with freight-forwarding systems, Microsoft Outlook, Excel, and related business applications

Why Join

• Competitive salary: $45,000–$55,000/year, based on experience
• Excellent benefits package
• Room for growth within the company
• Collaborative, hands-on team environment

This is an on-site, non-exempt position.

Job Overview

We are seeking a dynamic and detail-oriented Air Import Coordinator to join our logistics team! In this vital role, you will oversee the smooth processing of international air freight shipments, ensuring compliance with trade regulations and delivering exceptional service to our clients. Your energetic approach will drive efficient coordination between carriers, customs authorities, and customers, fostering strong relationships and streamlining the import process. If you thrive in a fast-paced environment and are passionate about supply chain management and logistics, this is your opportunity to make an impactful difference!

Duties

• Coordinate and manage all aspects of air import shipments, from booking to delivery, ensuring timely and accurate processing.
• Collaborate with carriers, freight forwarders, NVOCCs (Non-Vessel Operating Common Carriers), customs brokers, and clients to facilitate seamless transportation management.
• Monitor shipment status using transportation management systems (TMS) and CRM software to provide real-time updates and proactive solutions.
• Ensure compliance with international trade regulations, FDA regulations, and shipping logistics standards for air freight imports.
• Prepare and review documentation such as bills of lading, commercial invoices, customs declarations, and trade compliance paperwork.
• Negotiate rates and service terms with carriers and freight brokers to optimize costs while maintaining high service levels.
• Maintain accurate data entry in logistics databases, track shipments meticulously, and generate reports for internal teams and clients.
• Provide exceptional customer service by communicating proactively with clients regarding shipment status, delays, or issues.
• Support sales management efforts by identifying opportunities for logistics sales growth within existing accounts or new client acquisition.
• Assist in transportation planning to coordinate pickup, customs clearance, and final delivery efficiently.

Experience

• Proven experience in freight forwarding logistics or transportation management within a logistics company environment.
• Strong knowledge of air freight processes, shipping logistics, and international trade regulations including FDA compliance.
• Familiarity with transportation management systems (TMS), CRM software, Microsoft Office suite, and freight brokerage platforms.
• Experience working with 3PL (Third-Party Logistics) providers or in freight forwarding logistics is highly desirable.
• Demonstrated ability in sales negotiation, client relationship management, inside sales, and account management.
• Excellent communication skills for client interaction and internal coordination.
• Ability to handle data entry accurately under tight deadlines while maintaining attention to detail.
• Knowledge of supply chain management principles combined with transportation planning expertise enhances your effectiveness in this role.

Join us as an Air Import Coordinator if you’re eager to energize your career in global logistics! Bring your passion for supply chain excellence into a role that challenges you daily while offering opportunities for professional growth in a vibrant team environment!

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Title: Air Import Coordinator

Company: AV Staffing Solutions

Location: Jamaica, NY

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