Overview
Truckload Operations Manager Jobs in Oak Brook, IL at Journey
Title: Truckload Operations Manager
Company: Journey
Location: Oak Brook, IL
We are looking to fill a client's need for a Truckload Operations Manager that will oversee the customer operations, carrier sales teams, and full shipment lifecycle.
Responsibilities:
- Serve as the primary escalation point for service issues, disruptions, and carrier concerns
- Partner cross-functionally with internal teams and leadership
- Support SOP development, workflow improvements, and process standardization
- Manage daily truckload operations and shipment lifecycle from start to finish
- Lead, coach, and develop Customer Operations and Carrier Sales representatives
- Conduct regular performance reviews, coaching, and training sessions
- Provide strategic and high service level support to customer accounts
- Support pricing, spot quotes, and bids to provide profitable solutions
- Analyze market conditions, trade lanes, and pricing to remain competitive
- Report team KPI metrics regularly
Requirements:
- 5+ years of experience in 3pl brokerage Operations and Carrier Sales/Procurement
- 2+ years of Operations Management experience
- Proven ability to develop processes, standardization, and improve workflow
- Bachelor's degree in Supply Chain or Logistics preferred
Base salary: $90,000 – $110,000 (based on experience) + bonuses
Benefits: medical, dental, and vision.
Location: Must be in office daily in Oak Brook, IL (required)
Pertaining to: Freight Brokerage, Freight Services, Freight Coordination, Cargo Delivery, Transport Logistics, Logistics Management, Transportation Services, Brokerage for Transportation, Trucking Industry, Trucking Brokerage Services, Full Truckload Brokerage, Supply Chain Management, Supply Chain Solutions, Third-Party Logistics (3PL), External Logistics, Shipping Services, Non-Asset-Based Logistics, Independent Freight Brokerage, Over-the-Road (OTR) Transport, Tanker Freight, Bulk Freight, Heavy Hauling, Hopper Freight, Specialized Freight, Oversized Loads, Special Permit Hauling, Liquid Bulk Transport, Dry Bulk Transport, Business Development Strategies, Networking Outreach, Cold Outreach, Revenue Expansion, Rate Negotiation, Customer Relations, Request for Proposal (RFP), Request for Quote (RFQ), Growth Strategies, Enterprise Solutions, Customer Relationship Management (CRM), Prospecting, Client Acquisition, Relationship Management, Self-Sufficient Contributor, Collaborative Team Member, Independent Worker, and Individual Performer.
