Overview
Transportation Support (US) Jobs in Pasig, National Capital Region, Philippines at iSupport Worldwide
Title: Transportation Support (US)
Company: iSupport Worldwide
Location: Pasig, National Capital Region, Philippines
What is your mission?
We are looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations across multiple locations. This role is responsible for Truckload (TL) and Less-Than-Truckload (LTL) shipment coordination, carrier communication, shipment tracking, transportation documentation management, delivery scheduling, and expedited shipment support to ensure efficient and on-time transportation execution.
You will provide the best service to our partner brands by performing these tasks:
- Coordinate daily Truckload (TL) and Less-Than-Truckload (LTL) shipment routing with carriers and transportation partners across multiple locations
- Communicate directly with carrier brokers, carrier hubs, and transportation providers regarding pickups, deliveries, routing requirements, and shipment status
- Schedule and coordinate shipment pickups, deliveries, and transportation activities based on operational priorities
- Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements, including End-of-Month (EOM) and End-of-Quarter (EOQ) activities
- Monitor shipment status and transportation performance to ensure timely pickups and deliveries
- Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation
- Investigate missed pickups, identify root causes, coordinate corrective actions, and communicate operational impacts to stakeholders
- Obtain and communicate updated Estimated Time of Arrival (ETA) information when shipment delays occur
- Order, monitor, and track shipping materials to ensure timely delivery to designated locations
- Prepare, organise, maintain, and update transportation documentation, including Bills of Lading (BOLs), invoices, shipment records, pallet labels, and tracking documents
- Assist in resolving issues related to transportation documentation, BOLs, and shipment labelling
- Review and address left-on-dock shipments, including international shipments, to ensure proper handling and timely movement
- Coordinate remotely with dock teams to support shipment execution and resolve transportation issues
- Monitor and respond promptly to transportation-related emails and operational communications
- Support compliance with ISO 9001 and ISO 14001 standards
- Perform additional transportation, logistics, and operational support activities as required
Requirements
Who are we looking for?
- Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience
- Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations
- Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications
- Strong background in transportation, freight management, shipping operations, and logistics coordination
- Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution
- Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management
- Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms
- Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation
- Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners
- Knowledge of ISO 9001 and ISO 14001 standards is an advantage
- Excellent written and verbal communication skills with the ability to manage multiple stakeholders
- Strong organisational, coordination, and stakeholder management skills
- Ability to manage multiple shipments, schedules, carriers, and priorities in a fast-paced environment
- Strong analytical, problem-solving, and decision-making capabilities
- High attention to detail and commitment to accuracy in transportation operations and documentation
- Ability to work independently while collaborating effectively within a team environment
- Customer-focused mindset with a commitment to operational excellence and continuous improvement
Benefits
Why you’ll love it here?
- Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts
- Access to an onsite gym with a complimentary professional fitness instructor
- Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000
- Weekly employee engagement activities with prizes of up to ₱3,000
- Free upskilling academy to support career growth and professional development
- State-of-the-art office facilities and modern workstations
- Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms
- Fun, collaborative, and employee-focused work environment
