Overview
Transportation Representative, Transportation Representative Jobs in Fatih, Turkey (Türkiye) at Amazon
Location: Fatih
Transportation Representative, Transportation Representative
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners. To our delivery partners, you ARE Amazon. L2 Associates are expected to identify delivery partner concerns, troubleshoot issues, and suggest process improvements.
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provide and expedite prompt and efficient service to Amazon customers and delivery partners
Manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintain or exceed targeted performance metrics
Seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
Qualitative Requirements
Graduation in any specialization from a recognized university
Excellent written and verbal communication skills
Ability to communicate clearly with all customers
Good comprehension skills to understand and articulate customer issues
Ability to focus and follow customer issues to resolution
Ability to work successfully both independently and in a team
Familiarity with Windows XP, Microsoft Outlook, Word, and Internet Explorer
Excellent typing skills
Proficiency in navigating websites
Proficient with email applications
PREFERRED QUALIFICATIONS
Logistics background and experience in a similar role
Proficiency in Excel
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Title: Transportation Representative, Transportation Representative
Company: Amazon
Location: Fatih, Turkey (Türkiye)
Category: Transportation
