Overview
Transportation Operations Manager Jobs in Romulus, MI at UNIVERSAL TRANSPORT II LLC
About Us
Universal Transport II is an asset-based transportation company focused on operational excellence, technology, and exceptional customer service. We are building a high-performance operations team and are seeking experienced transportation professionals who thrive in a fast-paced environment and take ownership of results.
Position Summary
Lead daily transportation operations while actively managing freight. This is a hands-on leadership role responsible for coaching dispatchers, improving processes, managing customer relationships, and overseeing cradle-to-grave operations across asset and brokerage freight.
Responsibilities
· Lead and mentor dispatch team
· Manage daily dispatch operations
· Handle customer escalations
· Develop SOPs and improve processes
· Analyze KPIs and drive operational excellence
· Manage cradle-to-grave transportation operations
· Dispatch and monitor shipments from pickup through delivery
· Maintain proactive track and trace communication
· Coordinate with drivers, customers, warehouses, and internal teams
· Resolve service issues quickly and professionally
· Maintain accurate TMS information
· Review PODs and shipment documentation
· Identify opportunities to improve service and efficiency
· Support brokerage operations as needed
Required Qualifications
· Minimum 5 years of transportation industry experience
· Previous transportation operations leadership experience
· Cradle-to-grave dispatch experience
· Experience with all dispatch functions including track and trace
· Strong Microsoft Excel skills
· Experience using a Transportation Management System (TMS)
· Excellent communication skills
· Strong organizational and time management skills
· Exceptional follow-through and accountability
· Critical thinking and problem-solving abilities
· Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
· Experience working for an asset-based transportation company
· Brokerage operations experience
· Trailer management experience, including trailer pools, trailer utilization, trailer tracking, detention management, and trailer control
· PCS TMS experience
· Experience with automotive logistics or dedicated fleet operations
· Experience with ELD, GPS, and trailer tracking technologies
Pay: $80,000.00 – $95,000.00 per year
Benefits:
- Health insurance
Work Location: In person
Title: Transportation Operations Manager
Company: UNIVERSAL TRANSPORT II LLC
Location: Romulus, MI
Category:
