Overview
Terminal Incharge – Associate Manager Jobs in Mundra, Gujarat, India at Adani Ports and SEZ
Title: Terminal Incharge – Associate Manager
Company: Adani Ports and SEZ
Location: Mundra, Gujarat, India
Responsibilities
- Manage day-to-day terminal operations including passenger processing, facilities, and services.
- Ensure compliance with aviation regulations, safety standards, and security procedures.
- Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.
- Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.
- Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.
- Implement emergency response plans and manage incidents, disruptions, and crisis situations.
- Manage terminal budgets, operating costs, and resource allocation.
- Ensure high standards of customer service and handle passenger complaints and feedback.
- Supervise, train, and evaluate terminal operations staff and contractors.
- Support implementation of new technologies, systems, and process improvements.
Safety and Security Responsibilities
- Enforce safety management systems (SMS) and occupational health & safety standards.
- Coordinate terminal security operations and audits.
- Ensure preparedness for emergencies including fire, medical, security, and evacuation scenarios.
Qualifications
- Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field.
- 8–12 years of experience in airport operations or terminal management.
- Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).
- Experience managing large teams and multiple stakeholders.
