Overview
Shipping and Receiving Coordinator Jobs in Jurong East, West Region, Singapore at J&T Express
Title: Shipping and Receiving Coordinator
Company: J&T Express
Location: Jurong East, West Region, Singapore
Operations & Shipment Management
– Manage and assign daily tasks to Cross Border Operation Assistants.
– Handle inbound and outbound shipment processes, including customs clearance and duty requirements.
– Ensure accurate handling of COD collections and parcels requiring permits.
– Monitor and verify incoming shipment status, ensuring accuracy of inbound vs. output performance.
Client Liaison & Communication
– Serve as the main point of contact for Cross Border inbound and return shipments.
– Maintain close communication with clients and ensure timely responses.
– Provide clients with daily acceptance volume updates, highlighting discrepancies where applicable.
– Keep clients informed on parcels with unique statuses and manage damaged parcel cases with prompt updates.
Process Monitoring & Reporting
– Oversee and follow up on the full parcel life cycle from acceptance to final resolution.
– Track and report on inbound vs. output quantity performance, including parcel life cycle results.
– Support continuous improvement by highlighting recurring issues and coordinating with other departments for resolution.
Inter-Department Collaboration
– Work closely with operations, customer service, and fleet department to ensure smooth parcel status tracking and issue resolution.
– Facilitate effective communication between departments to maintain service excellence.
Job Requirement
– Minimum Certificate or Diploma or Degree in Logistics, Supply Chain, Business Administration, Management or related fields.
– Minimum 2–3 years’ experience in cross border operations, logistics, or shipping preferred.
– Knowledge of customs clearance, duties, and permit-related processes is an advantage.
– Strong communication skills in English (Mandarin is an added advantage).
– Proficient in Microsoft Office; knowledge of WMS/CRM systems preferred.
– Ability to multitask, prioritize effectively, and work in a fast-paced environment.
– Strong problem-solving mindset, detail-oriented, and proactive.
Competencies
– Attention to Detail – Ensures accuracy in case handling, documentation, and reporting.
– Communication & Interpersonal Skills – Communicates clearly with customers and internal teams.
– Customer Focus – Prioritizes service quality and customer satisfaction in all recovery activities.
– Teamwork & Collaboration – Works cooperatively with colleagues and departments to resolve issues.
– Problem-Solving – Analyzes problems, supports corrective actions, and contributes to preventing recurrence.
