Overview
Shipper Representative / Key Account Development Manager Jobs in San Ramon, CA at Creative Transportation Services
Account Manager WANTED
Are you looking for an exciting new career in logistics?
At Creative Transportation Services (CTS), we’re an established 3rd party logistics company and full service transportation company providing reliability, with cutting edge, seamless service for our customs. CTS is looking for talented individuals for our ever expanding logistics and freight brokerage.
Our company has a customer and carrier base that we have been working with for over 24 years. We fully support the “Best Practices” Philosophy which promotes honesty, safety, and financial stability as the cornerstones of a successful business.
Description
As a Shipper Representative / Key Account Development Manager, you will play a crucial role in driving business success alongside the sales and operations teams, focusing on managing and expanding existing accounts. You will serve as the direct contact between the client, carrier, shipper, and receiver, ensuring seamless communication and collaboration.
Leading a dedicated team of three, your primary objectives will be to optimize service performance, enhance customer satisfaction, and foster continuous improvement both internally and externally. You will implement tailored solutions to boost efficiency, deliver added value, and maximize profitability across customer supply chains.
By utilizing team resources and working closely with your manager, you will ensure that operating procedures, key performance indicators, and account metrics are consistently met.
Major Responsibilities
Develop and grow existing business in conjunction with sales & operations staff
Fostering close relationships and developing opportunities with existing customers to achieve growth
Processing orders and quotes for sales representatives & assigned customer accounts
Maintain overall positive client experience
Provide collaboration with the Carrier Sales team to streamline processes
Conduct root cause analysis and implement proactive solutions to improve service levels
Manage performance expectations through customer account metrics
Facilitate the successful on-time pick-up and delivery of the clients goods
Be readily available to address concerns and provide solutions to customers and carriers with any problems that may arise
Other duties as assigned
Qualifications
A minimum of 2 years experience in a role with direct customer interaction
1-2 years previous experience in transportation, logistics, warehouse or distribution
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Strong problem solving skills
Ability to work in a team environment, while also delivering independent results
Ability to multi-task, organize, and prioritize work
Clear and confident communication
Ambitious and enthusiastic attitude
Flexible & strong prioritization skills; able to change focus quickly to meet demands of market conditions and company needs
At CTS, we love a great challenge, embrace the fast pace of our business, and thrive in a culture that includes hard work, camaraderie, and making time to have fun.
If you are interested in working in a fast-paced exciting work environment and joining a dynamic team, please submit your resume.
We are an Equal Opportunity Employer.
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Supplemental Pay:
Bonus opportunities
Quarterly bonus
People with a criminal record are encouraged to apply
Ability to Commute:
San Ramon, CA 94583 (Preferred)
Ability to Relocate:
San Ramon, CA 94583: Relocate before starting work (Preferred)
Work Location: In person
Title: Shipper Representative / Key Account Development Manager
Company: Creative Transportation Services
Location: San Ramon, CA
Category:
