Overview
Senior Manager, Logistics & Customer Services Jobs in Seoul, South Korea at Asahi Beer Asia Limited
Title: Senior Manager, Logistics & Customer Services
Company: Asahi Beer Asia Limited
Location: Seoul, South Korea
1) About us:
Asahi Beer Asia (ABA) is a part of the Asahi Group – a global leader offering a diverse collection of brands centered on beer, alcohol and non-alcohol beverages, and food.
Established in Japan in 1889, listed on the Tokyo Stock Exchange, Asahi Group Holdings nowadays with a global presence primarily in Japan, Europe, Oceania, and Southeast Asia, we provide over 10 billion liters of beverages to consumers worldwide and generate revenues of over JPY 2.9 trillion annually, with over 28,000 passionate colleagues on board.
Carrying forward the Asahi Group’s Mission to deliver on our promise of great taste and bring more fun to life, ABA is dedicated to the growing and expanding the group’s premium brand portfolio across East Asia, featuring legendary names like Asahi Super Dry, Peroni Nastro Azzurro, Kozel, Pilsner Urquell, and Grolsch.
AE Brands Korea (“AEBK”) is part of Asahi’s Asia Business Unit and is responsible for the growth of the Group’s European Brands (Pilsner Urquell · Kozel · Peroni Nastro Azzurro · Grolsch Premium Pilsner) in South Korea.
2) Why Us?
We are at an exciting phase of growth and acceleration- through our multi-beverage strategy, premiumization, and global brand expansion with dedication to innovation, quality and a sustainable future.
Joining our team means embarking on a dynamic journey, rich with opportunities to create and unlock potential.
3) About the job:
As Senior Manager Logistics and Customer Services, AEBK, you will play an integral part in our Asia Supply Chain & Customer Services function to ensure our products are efficiently distributed to meet customers' needs and support the achievements of Commercial targets through managing and being accountable to the daily SCM operations, ensuring and continuously driving operational consistency, logistics service and customer satisfaction level improvement and excellence, the key roles and responsibilities included but not limited to the following:
Logistics Management
- Own end-to-end logistics operations for the business unit, accountable for total service delivery, cost performance, and operational efficiency.
- Monitor and manage 3PL operations across warehousing, transportation, broker and freight forwarding to ensure KPI compliance.
- Drive logistics cost management including cost analysis, monthly closing, and identification of priority areas for cost reduction with actionable implementation plans.
- Track and analyze logistics operational metrics (OTIF, productivity, etc.) to continuously improve distribution KPIs.
- Ensure inventory accuracy through regular cycle counts, variance analysis, and timely inventory adjustments.
- Define and lead the market logistics strategy, ensuring strong alignment with business growth priorities, customer service ambitions, cost optimization goals, and long-term operational resilience.
- Lead the design and continuous evolution of the logistics operating model, distribution network, and external partner structure to strengthen scalability, agility, and sustainable business performance in a dynamic F&B environment.
- Ensure logistics operations are fit for purpose for the specific requirements of the F&B business, including freshness, inventory rotation, delivery discipline, promotional execution, and service reliability across channels.
Customer Services
- Lead end-to-end customer service operations, ensuring timely order processing and professional customer issue resolution.
- Streamline complaint-handling processes, refine procedures and guidelines, and deliver training and communication programs to enhance service standards.
- Drive continuous improvement of the customer service model through customer visits, routine communications, and feedback loops.
- Lead the customer complaint management agenda, ensuring timely, professional, and risk-aware resolution of customer complaints, service failures, and product-related issues, while driving root-cause analysis and preventive actions across the operation.
- Partner closely with Sales and Commercial teams to ensure customer service standards support business growth, channel requirements, and customer satisfaction across both On-Trade and Off-Trade.
Supply Chain Excellence
- Collaborate with business planning and brewery teams to secure product availability and ensure seamless demand-supply execution.
- Champion adherence to global and APAC supply chain SOPs; drive process improvement, distribution network optimization, and CI/transformation initiatives.
- Build logistics resilience and advance digitalization to strengthen supply chain capabilities in support of business growth.
- Oversee regulatory and compliance-related operational matters, including coordination with relevant authorities such as MFDS/KFDA, to ensure import, labeling, warehousing, transportation, and product handling processes remain fully compliant with local regulatory requirements.
- Provide strong leadership on import and distribution governance in an F&B context, ensuring disciplined execution of customs, labeling, storage, and product movement requirements.
- Lead new product import and customs clearance readiness, ensuring all required documentation, labeling, approvals, and regulatory procedures are completed on time prior to launch.
- Take ownership of customs-related issue management for new products and imported goods, leading cross-functional and external coordination to resolve clearance delays, regulatory questions, and documentation gaps in a timely manner.
Quality Assurance
- Lead the investigation and resolution of product quality issues in the market, including customer complaints, warehouse findings, and distribution-related incidents.
- Coordinate product composition and quality testing as required, including ingredient or specification checks, to assess the nature and severity of reported issues.
- In the event of a product quality issue, investigate whether the issue originated from brewery production, packaging, storage, transportation, or downstream distribution handling, and drive appropriate corrective actions in collaboration with relevant internal and external stakeholders.
- Ensure timely escalation, documentation, root-cause analysis, and follow-up of quality incidents to protect product integrity, regulatory compliance, and brand reputation.
- Work closely with breweries, regulatory authorities, 3PL partners, and Commercial teams to contain risks, resolve issues effectively, and strengthen preventive controls across the end-to-end supply chain.
People Development
- Develop team capabilities and create career growth opportunities for team members.
- Provide visible and effective leadership to the logistics and customer service organization by setting clear direction, driving accountability, building organizational capability, and fostering a high-performance culture.
- Coach and develop the team to balance operational discipline with customer focus, continuous improvement, and strong ownership of end-to-end execution.
Others
- Undertake ad-hoc projects and assignments as required.
We might be a potential match if you are/have:
Knowledge & Professional Experience
- Comprehensive knowledge of customer service, import/export operations, transportation, and warehouse management.
- Proven track record of cross-functional collaboration at the operational level, with demonstrable stakeholder management and a strong team-player mindset.
- In-depth experience in the FMCG, retail, or consumer brand sectors, preferably within the beer industry.
- Hands-on experience managing 3PL relationships and driving logistics cost optimization initiatives.
- Bachelor's degree or above.
- A minimum 8 years of progressive professional experience in customer service, logistics, and/or warehousing operations.
- Proficiency in Microsoft Office suite, with advanced skills in Excel, PowerPoint, Power Query, and Power BI.
- SAP ERP experience (Business One or R/3) highly preferred.
- Strong data analytics capabilities with a proven drive for automation, continuous improvement, and cost savings.
- Strong analytical, written, and verbal communication skills, with solid negotiation and problem-solving abilities.
- Fluency in both local and international business communication; strong presentation skills.
- Detail-oriented with a commitment to operational excellence in customer service and logistics.
- Logical thinker with strong influencing and persuasion skills.
- Proactive, positive, and resilient—thrives under pressure with a can-do attitude.
- Continuous improvement mindset with the ability to challenge the status quo and drive change.
- Fluent in English both speaking and writing.
4) Other Employment Information:
Let’s come together to “Make the World Shine”! Click "APPLY NOW" and we will explore the possibilities together!
We aim to provide a diverse and inclusive dynamic workplace; we offer a competitive salary and benefits package and promote workplace well-being with development programs to advocate for your growth.
We are committed to nurturing a workplace where we celebrate and respect differences and support everyone to be true to who they are! At Asahi Europe and International, we believe you can SHINE AS YOU ARE – regardless of age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
When you apply for a position with us, all the personal data and information provided by you as a job applicant will be kept strictly confidential and only used for recruitment-related purposes. You have the right to request access to and correction of your personal data related to your application. Such requests should be addressed to: [email protected].
Asahi Beer Asia
Part of the Asahi Group: ASAHI GROUP HOLDINGS (https://www.asahigroup-holdings.com/en/)
