Overview
Sea Logistics LCL Customer Care Specialist, Export Jobs in Detroit, MI at Kuehne+Nagel
Title: Sea Logistics LCL Customer Care Specialist, Export
Company: Kuehne+Nagel
Location: Detroit, MI
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
As a Sea Logistics LCL Operational Care Specialist, Export, you will serve as a key customer-facing contact for LCL export shipments, delivering exceptional service and support throughout the shipment lifecycle. You will help ensure a seamless customer experience through proactive communication, issue resolution, onboarding, implementation activities, rate support, and shipment visibility. Working in a fast-paced Freight All Kinds (FAK) environment, you will collaborate closely with customers, internal teams, vendors, operational partners, and the Bogotá operations team to support the successful movement of freight. Your ability to prioritize, adapt, problem-solve, and maintain strong customer relationships will be critical to delivering service excellence and driving operational success.
- Serve as the primary point of contact for customers regarding LCL export shipments, providing timely, professional, and customer-focused support.
- Manage customer inquiries across multiple communication channels and ensure prompt resolution of issues and service requests.
- Support customer onboarding and implementation activities to ensure a smooth transition and positive customer experience.
- Provide shipment visibility updates, rate support, and proactive communication throughout the shipment lifecycle.
- Coordinate closely with internal stakeholders, vendors, operational partners, and the Bogotá operations team to facilitate efficient shipment execution.Maintain accurate customer, shipment, and transactional information within company systems.
- Document customer interactions and support accurate shipment file processing in accordance with established procedures.
- Follow standard operating procedures (SOPs) and ensure compliance with customer requirements and company guidelines.
- Monitor customer needs and key performance indicators (KPIs), helping to identify service improvement opportunities and corrective or preventive actions.
- Review, acknowledge, and dispute invoices within the accounting system as required to support accurate billing and financial processes.
- Effectively prioritize competing tasks and customer requests in a dynamic FAK environment with varying shipment profiles and requirements.
- Build and maintain strong customer relationships while contributing to customer retention and satisfaction.
- Support operational consistency, service quality initiatives, and continuous improvement efforts across the LCL Export Customer Care team.
What we would like you to bring
- 1+ years of freight forwarding experience, specifically in sea logistics export
- Strong customer service and communication skills with the ability to build relationships and resolve issues effectively
- Ability to work collaboratively with customers, carriers, vendors, and cross-functional teams
- Strong organizational, problem-solving, and time-management skills in a fast-paced environment
- Proficient in MS Office 365
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
