Overview
Sales & Service Coordinator Jobs in Livermore, CA at Advanced Cooling Technologies
Position Summary: Our busy Livermore office is looking to add a motivated individual with the ability to handle a variety of responsibilities to our dynamic team in sales & services. This position is a 90-day contract role, with the possibility of becoming a full-time employee after 90 days.
Job Responsibilities:
Spare Part/Chiller Sales:
- Manage online parts sales orders, take sales calls and reply to sales inquiry emails.
- Work on inside sales with quote preparation, track and follow up with sales quote, answer customer’s inquiries.
- Support warehouse management and logistics
- Process chiller and parts sales orders, prepare packing, arrange shipping, track shipping and receipt.
- Coordinate with freight carriers or forwarders for freight quote, shipping status.
- File damage claim with carriers, track, follow up and close the claim as need.
Service Team Support:
- Participate in daily service team meetings and oversee service operations to evaluate policies and ensure task completion; assist to conduct weekly internal audits and report.
- Support service team with Preventative Maintenance scheduling, conduct customer survey and post-service feedback, provide feedback to service managers.
- Assist service team with spare parts for Emergency Maintenance needs. And help with dispatching service technicians as needed.
- Track service cases to ensure timely completion and ensure chillers are running without issues.
Sub-contractor Management:
- Coordinate with subcontractors for service dispatch of EM, PM and installation cases, and complete all documentation.
- Complete PO, job reports and other documents accurately and thoroughly
- Manage the ordering, packing, shipping, tracking, and on-time delivery of spare parts to subcontractors or job sites.
- Ensure subcontractors submit job reports with accuracy and support accounting team to deal with the issue of the invoices.
- Conduct service cost analyses to identify areas for improvement, high performers, and cost-saving opportunities.
- Assist the service manager in conducting subcontractor training programs.
- Assist the Service team in contacting and onboarding new subcontractors identified by the manager.
Other Duties: Undertake any other tasks or responsibilities as needed.
Required Skills and Qualifications:
- B.S degree in Business Administration or related fields
- Minimum of 3 years’ experience involving customer service and analysis
- Excellent communication skills, strong interpersonal skills
- Intermediate to advanced Excel skills
- Excellent organizational and time-management skills
Pay: From $30.00 per hour
Work Location: In person
Title: Sales & Service Coordinator
Company: Advanced Cooling Technologies
Location: Livermore, CA
Category:
