Overview
Sales & Operations Lead Jobs in Dominican Republic at Emma of Torre.ai
Title: Sales & Operations Lead
Company: Emma of Torre.ai
Location: Dominican Republic
I’m helping Car Lift Supply find a top candidate to join their team full-time for the role of Sales & Operations Lead.
You'll drive growth and elevate customer success in high-ticket e-commerce operations.
Compensation:
USD 1.8K – 2K/month
+ Commissions (:USD600/month)
Location:
Remote: República Dominicana
Mission of Car Lift Supply:
"To provide reliable automotive equipment and simplify the purchasing process for garage owners, mechanics, and automotive professionals."
What makes you a strong candidate:
- You are proficient in Vendor coordination, Quote preparation, Inbound sales, CRM systems.
- You have +2 years experience in Sales, Customer support.
- English – Fully fluent
- Spanish – Conversational
Responsibilities and more:
We are looking for a highly disciplined, autonomous, and experienced Sales & Customer Operations Specialist to join Car Lift Supply, a high-ticket e-commerce brand focused on car lifts, garage equipment, and shop equipment for customers across the United States.
Role Overview:
– This role combines inbound sales, customer communication, quote preparation, follow-up, and vendor coordination.
– You will be responsible for helping customers choose the right equipment, answering questions, preparing quotes, following up with leads, and assisting with order-related communication from first contact through post-sale support.
– This is not a basic customer service role.
– We are looking for someone smart, responsible, proactive, and capable of learning technical products.
– The right person should be comfortable speaking with U.S. customers by phone, handling high-ticket inquiries, and operating independently within structured processes.
Responsibilities:
– Answer and manage inbound and outbound calls.
– Respond to emails, chats, and SMS inquiries.
– Help customers choose the right car lift or shop equipment for their needs.
– Learn product specifications, shipping requirements, installation considerations, vendor policies, and common customer questions.
– Create and send detailed quotes using internal systems.
– Follow up consistently on open leads.
– Assist customers with placing, updating, or modifying orders.
– Coordinate with vendors for stock checks, order updates, freight details, cancellations, and issue resolution.
– Track leads, quotes, customer conversations, and order details accurately.
– Assist with post-sale support when needed.
– Document common product questions, objections, and process notes as the company grows.
– Escalate complex situations internally when needed.
– Maintain accurate records in CRM systems and internal trackers.
Requirements:
– C1 or C2 English proficiency, near-native fluency required.
– Clear and professional speaking voice with minimal accent.
– 2+ years of experience in sales, customer support, or sales operations.
– Confident handling phone calls with U.S. customers.
– Strong written communication skills without relying on AI tools.
– Ability to learn technical products such as car lifts, garage equipment, and shop equipment.
– Comfortable preparing quotes and following up with leads.
– Highly organized, disciplined, and detail-oriented.
– Able to follow structured processes.
– Self-managed, proactive, and able to work independently.
– Strong problem-solving skills and good judgment.
– Stable high-speed internet connection, minimum 100 Mbps download.
– Quiet work environment.
Nice to Have:
– Experience with Shopify, draft orders, order edits, refunds, or e-commerce platforms.
– Experience in automotive, garage equipment, machinery, tools, home improvement, or technical products.
– Experience selling high-ticket products.
– Experience communicating with vendors or suppliers.
Work Environment:
– This is a remote position.
– You will be expected to operate during EST business hours.
What We Offer:
– Competitive base compensation.
– Performance-based incentives.
– Growth opportunity within the company.
– Opportunity to work with a high-ticket e-commerce brand.
– Opportunity to help improve sales, support, and operations processes as the company grows.
Your potential leader(s):
- Carlos Castro – CEO / President
