Overview
Reverse Logistics Specialist Jobs in Henderson, NV at Progistics Distribution
High growth national logistics company specializing in the home delivery segment seeks a professional to provide world class-support to its dynamic and fast-paced team. The ideal candidate for this role is proactive, organized, efficient, and capable of achieving amazing results in a very fast-paced and constantly changing environment. If you are someone who obsesses over details, thrives in a collaborative environment, and jumps at the opportunity to take on new challenges, then this is a great role for you.
Key Job Functions
Manage the entire network of Freight on dock needing to be moved due to no movement by customer by doing the following tasks to ensure docks are maintained at 95% clean. Each Partner will conduct a monthly inventory of their dock and will be managed as follows:
· Manage Google sheet for the entire Network with last date reviewed, next scheduled date to review
· Request Inventory Scan when approaching next scheduled date for review
· Receive Inventory, update Google sheet with orders to review and update main page on google sheet with date received so docks can be tracked and worked in order of receiving
· Review orders, ensure order was not previously reviewed on google sheet
· Go into company’s system for each order and review status
· Check scans
· Read notes in order to determine why order is not moving
· Check Catamaran for updates on any requests for those accounts where it is being used to communicate with customer
· Review photos in the system to determine condition
· If recent inventory scan confirmed on dock and did not move to Ready to Schedule, update order to reflect new status
· If order is recent and nothing noted in the system, escalate the order to Customer Service Supervisor and/or Manager
· Close out orders in Disposition with Point Of Delivery to ensure it is ready to invoice and doesn’t show later on the Freight in Transit report with Billing issues not billed/invoiced
· If order is not moving or not getting timely update research cause.
· Note each order the action taken to ensure that all involved know what is being done with order, liquidate, dispose, escalate to Customer Service, Dock search, Etc.
· After reviewing all orders, sort by per Action needed by the Certified Partner on dock
· Create return pro for any orders being moved to nearest cross dock to consolidate for a load to a liquidator
· If it is partner being closed, move any dispositions to nearest cross dock and provide PDF label “Hold at ____ for Disposition”.
· If the partner has enough freight to liquidate directly from their dock to liquidator, work with the partner what day will they have all freight pulled and ready to book a truck
· Attach a copy of an excel sheet to email to partner for ALL orders to date requested for their records
· Follow up in business days if they have not replied to original email to ensure freight is being worked as requested
· Update Main Network google sheet with number of orders resolved and number of outstanding pending orders by the partner and date last reviewed and next review date
· During the Month, as escalated requests come back from Customer Service with a return pro or disposal approved, update google sheet and notify the partner and note the order
· Address any new orders on a case-by-case basis that are brought to my attention and follow the process with documenting and adding to list what disposition/escalating provided to the partner
· Excel in, and enjoy, building relationships with our Customers and Partners over the phone.
· Ability to work closely with individuals from diverse cultures, backgrounds, and geographies.
· Data analytic skills.
· Ability to perform day-to-day planning and prioritization of shipments in collaboration with Customers and Partners
· Excellent written and verbal communication skills with the ability to learn and adapt to a changing team-based work environment.
· Very high comfort level with phones, G-Suite, learning job-related software.
· Organizational skills, which include management of multiple priorities, working well under pressure, learning in a changing environment, and attention to detail.
· Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines accurately and on time.
Required
· High School Diploma required.
· Minimum 2 years experience in logistics, supply chain or transportation.
· Basic Excel skills.
· Must be personable over the phone (minimal e-mail correspondence)
· Minimum 3 years experience with telephone calls.
· Truck brokerage experience a plus
Preferred qualifications
· Excellent organizational skills; ability to manage multiple projects at once, follow through and meet deadlines
· Ability to work independently while being able to contribute successfully to cross-functional teams
· Self-motivated and detail-oriented problem solver with an ability to multitask and work in a metric driven environment
Reporting Structure and Location:
· This position will report directly to the Supervisor.
· Full-time position based in Henderson, NV. (Onsite Position)
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Rate:
$16.00 – $21.00 ( EMPLOYER RESERVES THE RIGHT NOT TO OFFER THE TOP OF THE PAY SCALE)
Job Type: Full-time
Pay: $16.00 – $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Morning shift
Experience:
logisitics: 2 years (Required)
MS office: 2 years (Required)
Shift availability:
Day Shift (Required)
Ability to Commute:
Henderson, NV 89074 (Required)
Ability to Relocate:
Henderson, NV 89074: Relocate before starting work (Required)
Work Location: In person
Title: Reverse Logistics Specialist
Company: Progistics Distribution
Location: Henderson, NV
