Overview
Remote Customer Service Team Leader Jobs in Kisumu, Kisumu County, Kenya at TalentPop App
Title: Remote Customer Service Team Leader
Company: TalentPop App
Location: Kisumu, Kisumu County, Kenya
Join Our Team as a Team Lead at TalentPop App!
Are you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you’re passionate about team performance and coaching, we want to hear from you.
Ideal Candidate
At least 3 years of experience as a Team Lead and 3 years in Customer Service
Excellent English communication skills, both written and spoken
Experience with Shopify, BigCommerce, or Amazon is a plus
Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom
Proven ability to manage performance, attendance, and KPIs
Experience conducting bi-weekly team coaching and 1-on-1 sessions
Ability to support agent well-being and development
Skilled in performance reporting and analysis
Experience with performance reviews and career development planning
Responsibilities
Monitor and report on agent performance, attendance, and KPIs
Provide regular coaching and support through 1-on-1s and team sessions
Conduct performance reviews and make recommendations for promotions and development
Work Schedule
Full-Time, Long-Term
Monday to Friday, US Pacific Time (PST)
Compensation And Perks
Performance and recognition bonuses
Annual salary increases
Health stipend
Paid time off
Year-end bonus
Technical Requirements
Personally-owned computer with at least an i5 processor (or equivalent)
Minimum internet speed of 20 Mbps upload and download
Ready to take the lead? Apply now and be part of a growing and supportive remote team at TalentPop App.
