Overview
Regional Account Manager (Freight & Logistics) Jobs in Singapore at Jobscentral
Title: Regional Account Manager (Freight & Logistics)
Company: Jobscentral
Location: Singapore
Overview
The Regional Account Manager represents the Company’s Group in engaging with clients to foster partnerships, drive customer retention, and expand business opportunities. This role requires a strategic approach to account management, business development, and customer relationship management across South-East Asia and Oceania regions
Duties and Responsibilities: –
Business Development
Establish and maintain strong relationships with key customer contacts, including sourcing, operations/supply chain, and project stakeholders at the regional level.
Analyse customers’ supply chain needs to identify opportunities for Company’s services (air, sea, third-party logistics, and others).
Develop and implement strategies for business continuity and expansion in collaboration with Regional/Country Sales & Marketing Heads and Executive Sponsors
Account Management
Engage with decision-makers and influencers at the regional level to strengthen partnerships.
Oversee multiple Global Key Accounts within the assigned region, ensuring alignment with business objectives.
Meet and exceed budget targets, including net sales and volume.
Lead in-country key account teams to enhance collaboration and efficiency.
Maintain accurate customer profiles, including air and sea target volumes by trade lane.
Regularly update customer relationship management (CRM) systems with account activities and insights.
Manage (together with Global Account Manager) contracts, including Master Service Agreements (MSA), Statements of Work (SOW), and Non-Disclosure Agreements (NDA).
Take ownership of key events, such as client meetings, requests for quotations (RFQs), and business implementations (standard operating procedures, trainings, projects, and reports).
Collaborate with in-country Key Account Managers (KAMs) to develop tailored solutions addressing cost, quality, and value-added services based on customers’ evolving needs.
Address and drive in-country KAMs and resolve major service failures, claims, key performance indicator (KPI) issues, and accounts receivable (AR) concerns.
Support profit and loss (P&L) improvement by providing relevant financial data to account management teams.
Drive innovative solutions, adopting a partner-approach with internal and external stakeholders (customer).
Qualifications & Experience
Experience:
10 years in account management, with minimum 5 years in regional account management.
Must be in the logistics / freight forwarding or supply chain industry
Skills & Competencies:
Strong sales and negotiation skills at the regional level.
Proven ability to develop and execute business strategies.
Expertise in budgeting and financial management.
Excellent communication and stakeholder engagement skills.
Mon to Fi 8.30am – 6pm
