Overview
Project Coordinator Jobs in Versailles, OH at Midmark Corporation
JOB SUMMARY:
The Project Coordinator works closely with channel partners and Midmark salesforce to ensure customer orders are accurate and delivered on-time. This position will have the responsibility for planning, ordering, directing, and coordinating the activities for projects.
ESSENTIAL/PRIMARY DUTIES:
Works with various trades including: architects, contractors, customers, channel partners, and Midmark’s salesforce.
Provides solutions, expertise, and product knowledge.
Utilizes multiple software platforms throughout projects.
Enters and processes project orders using an ERP system.
Coordinates orders, inquiries, information, projects, and consignment inventory for multiple sales representatives.
Coordinates activity between the customer, channel partner, and multiple internal departments to ensure customer satisfaction from start to finish. This includes but is not limited to: entering & expediting orders, issuing credits, assisting with disputed pricing, addressing shipping issues/freight claims, reordering replacement product, and issuing return goods authorizations.
Obtains freight quotes upon request and helps coordinate delivery for our customers, ensuring delivery dates and times are met.
Fulfills service warranty orders for applicable products.
Communicates product information via email, phone, and virtual means.
Provides phone coverage for departmental call centers.
Supports and implements Midmark Production System (MPS) principles and theme work.
Maintains compliance to all quality regulations (FDA/ISO), and departmental procedures and guidelines.
SECONDARY DUTIES:
Attends dealer meetings and sales representative/customer visits to build relationships with Midmark customers.
Assists with departmental projects.
Runs and updates departmental reports.
Manages and maintains departmental mailboxes.
Trains Midmark sales representatives and teammates on departmental processes.
Supports other Midmark locations/teammates as needed.
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent and 1-3 years related experience, or equivalent combination of experience and education.
COMPETENCY and/or SKILL:
Ability to manage multiple requests, tasks and meet deadlines
Ability to effectively communicate via email, phone, and virtual means
Process-oriented, proactive, and customer-focused
Strong problem-solving skills
Flexible, detail oriented, and able to act quickly under pressure
Strong project management skills with demonstrated ability to work on multiple projects
Intermediate to advanced Microsoft Office skills required
Customer Relationship Management (CRM) software experience desired
Enterprise Resource Planning (ERP) experience
Software to create 2D and 3D visual desired
Call center and reporting knowledge
Logistics/transportation knowledge
SUPERVISORY RESPONSIBILITIES:
N/A
Title: Project Coordinator
Company: Midmark Corporation
Location: Versailles, OH
