Overview
Process Specialist, GBS Customer Service and Support Jobs in Chongqing, Chongqing, China at APL Logistics
Title: Process Specialist, GBS Customer Service and Support
Company: APL Logistics
Location: Chongqing, Chongqing, China
Responsibilities
Customer Relationship Management
- Quick response and provide solutions for problem solving to meet customer requirements.
- Continue to improve customers’ satisfaction and meet customers’ service level.
- Cooperate with service providers to solve local customs/trucking problems.
- Well manage the key/VIP accounts.
Operational
- Plan shipments and input into system based on customer requirements.
- Track Accounts Receivables.
- Work with documentation team to make sure shipments well closed.
- Prepare regular reports for customers.
- Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.
Qualifications
Bachelor’s Degree or equivalent level in shipping profession or related fields
Associate – Working experience in international logistics industry is a plus.
Customer centric.
Specialist – Minimum 2 years of relevant working experience. Good business communication (verbal & written) and presentation skills.
Senior Specialist – Minimum 5 years of relevant working experience. Sound knowledge of shipping basis, transportation basis, and customs regulations.
