Overview
Order Management Coordinator (423832) Jobs in Suwanee, GA at IDR, Inc.
Title: Order Management Coordinator (423832)
Company: IDR, Inc.
Location: Suwanee, GA
IDR is seeking a Order Management Coordinator to join one of our top clients in Suwanee GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Applicants must be local to the Suwanee/Duluth area at this time.
Position Overview for the Order Management Coordinator:
Respond to customer inquiries regarding product compatibility, availability, pricing, order status, and technical details using manuals, schematics, and internal systems.
Investigate and resolve shipment issues, damaged freight, billing errors, and issue credits or RGAs as appropriate.
Communicate professionally and tactfully via phone and email, even in high-pressure or confrontational situations.
Coordinate with warehouse and logistics teams to expedite and monitor orders, ensuring timely and accurate delivery.
Attend ongoing training to maintain up-to-date knowledge of products and programs, supporting accurate and efficient customer service.
Required Skills for the Order Management Coordinator:
Bachelors degree, professional certification preferred.
Strong communication skills, both oral and written.
Proven planning, problem-solving, and business logic abilities.
Excel experience preferred
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
*FOR NO C2C JOBS*
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.*
*FOR ONSITE/LOCAL CANDIDATES*
Applicants must be local to the Suwanee/Duluth area at this time.
