Overview
Order Management – Agent Jobs in Hanoi, Hanoi, Vietnam at Expeditors
Title: Order Management – Agent
Company: Expeditors
Location: Hanoi, Hanoi, Vietnam
Company Description
“We’re not in the shipping business; we’re in the information business” – Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description
Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system.
Track and trace Order management files as required.
Use workflows on daily basis to manage shipments
Monitor shipment reports to ensure total customer satisfaction
Ensure timely clearance and delivery of freight to customer for Import shipments.
Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
Ensure accurate and timely client and vendors billing
Manage intercompany invoice payments (i.e. via AJAX report)
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, as per the company’s procedures.
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
College or University graduation or equivalent qualification
Minimum one-year experience in logistics industry
Microsoft Office skills (Word, Excel, Outlook…), PC skills
Attention to detail
English skill
Communication skill
Additional Information
Full time job contract
Competitive salary
Opportunity for promotion
Friendly atmosphere among team
Ability to develop
Professional Training Plan
Health insurance program
Professional of working environment
14 annual leave days per year
