Overview
Operations Support Representative Jobs in Tucson, AZ at Hughes Federal Credit Union
Title: Operations Support Representative
Company: Hughes Federal Credit Union
Location: Tucson, AZ
Job Summary:
In this role, you will serve as a key support partner across the credit union, assisting internal teams, branches, and their parties with a wide range of operational Functions. From processing legal orders like levies and garnishments to managing debit card support, monitoring account activity, and ensuring compliance with IRA and HAS regulations, you’ll help ensure out systems run smoothly, and member receive timely, accurate service. You’ll contribute to enterprise- wide initiatives, and act as a go to resource for escalated operation issues.
Salary: $20.00-$25.00 an hour Depending on Experience
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Key Responsibilities:
Support internal teams, branches, and third parties with day-to-day operational needs
Monitor and resolve negative balance and dormant accounts, ensuring proper notifications are sent to members
Process legal orders including levies and garnishments with accuracy and confidentiality
Provide support for IRAs and HSAs, including tax reporting, account maintenance, and escalations
Assist with ACH processing, including EFT returns, NSF exceptions, and balancing
Handle debit card support, including card maintenance, dispute resolution, and transaction monitoring
Review and process new credit card applications and prepaid card activity
Assist with share draft returns, adjustments, and disputes
Manage Zelle transfers, online banking issues, and bill pay inquiries
Process death claims, loan life insurance claims, and provide member correspondence as needed
Ensure accurate processing of term share accounts, including maturity tracking and proper fee application
Provide support during system enhancements and credit union-wide initiatives
Serve as a point of contact for regulatory or operational issues and support staff as needed
Qualifications:
Required Skills:
Minimum of six months of similar or related experience
High school diploma or equivalent
Strong attention to detail, organizational skills, and ability to manage multiple priorities
Preferred Skills:
Knowledge of IRA/HSA regulations, ACH processing, and general banking compliance is a plus.
What We Offer:
Generous Paid Time Off Policy
Up to 15 days in 1st year of service
Paid Time Off increases with tenure
VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
7% company match
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contribution Available
Free Vision Insurance
Life and Disability Insurance
Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
Educational Assistance
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
Powered by JazzHR
SVDuy8h5Ze
