Overview
Operations Support Agent Jobs in Samut Prakan, Samut Prakan, Thailand at DHL Express
Title: Operations Support Agent
Company: DHL Express
Location: Samut Prakan, Samut Prakan, Thailand
Overall Role Purpose
Executes flight movement alerts, transmission of shipment information and preparation of flight documentations. Rectifies and follow up with network on non-conforming shipments.
Accountabilities
- Provide accurate and analytical performance/incident report to enhance performance quality.
- Communicate with service provider to get information on flight and shipment details.
- Work with airlines to implement outbound and inbound service enhancements.
- Create airlines documents e.g. MAWB, MAFS, inbound/outbound Cargo Transfer
- Obtain customer exception request. Obtain airline MAWB information.
- Handling of non-conforming shipments e.g. DG, damage, found shipment, miss code and RTO
- Updating of shipment/flight status files; Cutting of flight MAWB;
- Maintaining of pre-printed HUID labels with profile;
- Provide shipment manifest and movement alerts
- Generate internal reports e.g. daily parent HUID, movement closing time
- Update damaged/lost-content shipment in SID
- Support Operations as assigned
Qualifications:
- Prefer at least 1 year experience within airline, transportation or logistics industry.
- Bachelor’s degree (Engineering/ Logistics / Cargo Management preferred)
- Software skills (Word, Excel, PowerPoint, Power BI, etc.)
- Strong Communication skills (English) in speaking, listening, reading and writing
- Willing to work in shift 24*7, along with multi-tasks, pressure and changes management
- Analytical, problem-solving, adaptability, organizing skills
- Leadership, effective listen – convince, interpersonal skills, Can Do spirit and Positive thinking
- Enthusiastic, dynamic drive, detail and result, energetic and principle
- Fast learner on applications and reporting tools
