Overview
Operations Supervisor NCY; Wiarton Jobs in wiarton, Canada at DHL Express
Position: Operations Supervisor NCY (Wiarton)
Location: wiarton
Operations Supervisor
Location:
Mount Hope, Ontario
Schedule:
Sunday 11:00–21:00, Tuesday to Thursday 06:00–16:00.
The Operations Supervisor provides hands‑on proactive management of employees engaged in the daily export, clearance, and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy, and on‑time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management. Responsible for activities related to timely, safe loading and dispatch of DHL Aircraft in compliance with all regulatory requirements.
Responsibilities
- Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff
- Establishes and implements productivity, quality and cost measurements and strategies to achieve desired operational results
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures
- Ensures compliance with Regulatory bodies and regulations related to ground transportation of goods and loading and dispatching trailers and trucks
- Ensures load planning and security of all equipment and vehicles used
- Ensures staff permits and ground operation audits are up to date
- Completes accurate and timely reports for management (staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, WSIB reports, load quality, arrival/departure)
- Supervise and coordinate the unloading of inbound shipments from trucks, containers, and aircraft
- Ensure proper handling and sorting of packages to maintain accuracy and prevent damage
- Monitor and manage the performance of unloading teams to meet operational targets and deadlines
- Implement and enforce safety protocols to ensure a safe working workplace during unloading activities
- Ensures successful implementation and continued application of scanning technology
- Applies appropriate leadership/management style with open communication to motivate staff
- Ensures sufficient staff resources, materials and supplies on hand at all times
- Ensures warehouse is organized and set up for next shift
- Maintains equipment in safe, efficient operating condition at all times
- Establishes and maintains a proactive safety program in compliance with legislative requirements and the collective agreement
- Implements and follows up on Customer Service solutions
- Addresses customer complaints and escalated items in a professional, expedient manner
- Performs other assignments as required
Requirements
- Experience working with Canada Customs
- Experience managing operations with components of ground transportation regulations
- 3 years’ warehouse/on road operations experience in courier industry
- Knowledge and compliance with Dangerous Goods regulations
- Prior working experience with lean/process improvement initiatives
- Excellent interpersonal skills
- Proven communication skills — written and oral
- Working knowledge and interpretation of Collective Agreements and Occupational Health and Safety Act
- Demonstrated drive, initiative and flexibility to ensure task completion
- Demonstrated time management and organization skills
- College or University designation
- Overnight availability
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Title: Operations Supervisor NCY; Wiarton
Company: DHL Express
Location: wiarton, Canada
Category:
