Overview
Operations Supervisor Jobs in Bangkok City, Thailand at Group Concorde
Title: Operations Supervisor
Company: Group Concorde
Location: Bangkok City, Thailand
Role Description
Responsible for supervising day-to-day airline cargo operations and ensuring smooth, safe, and timely handling of shipments while coordinating with airlines, ground handling teams, customers, and internal departments.
Key Responsibilities
- Supervise daily cargo operations, including booking, acceptance, documentation, and shipment movement.
- Coordinate with airline, warehouse, ground handling, and customer service teams.
- Monitor cargo handling and ensure timely delivery and dispatch of shipments.
- Ensure compliance with airline procedures, safety standards, and cargo regulations.
- Handle operational issues, delays, offloads, damages, and shipment discrepancies.
- Allocate tasks and supervise the operations team to ensure efficient workflow.
- Monitor team performance and ensure operational KPIs are achieved.
- Maintain accurate operational records and prepare daily/weekly reports.
- Support customer service teams in resolving operational queries and complaints.
- Identify operational gaps and recommend process improvements.
Qualifications
- A Thai citizen is required for this position.
- 3–6 years of experience in airline cargo operations, GSA, freight forwarding, or logistics operations.
- Excellent English communication skills, both written and verbal is required.
- Ability to multitask and work effectively under pressure.
- Good knowledge of air cargo operations, documentation, and handling procedures.
- Strong leadership, coordination, and problem-solving skills.
