Overview
Operations Representative Jobs in Wisconsin, United States at First Student
Title: Operations Representative
Company: First Student
Location: Wisconsin, United States
Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs ​
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development​
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers​
Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)​
Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.​
Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. ​
During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. ​
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. ​
Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. ​
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. ​
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.​
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.​
Follow all First Student policies and procedures while providing the best customers service to our clients. ​
Use effective industry skills and abilities to support and grow daily transportation operations.​
Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt. ​
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. ​
