Overview
Operations Manager – Freight Forwarding Jobs in Texas, United States at InfraRec.
Title: Operations Manager – Freight Forwarding
Company: InfraRec.
Location: Texas, United States
Operations Manager Required!
Location: Texas (Houston, Dallas/Fort Worth or surrounding area)
Salary: $130,000–$160,000 + Performance Bonus + Benefits
About the Role…
We are seeking an experienced Freight Forwarding Manager to lead our Texas operations. This is a hands-on leadership position for someone who combines strong operational expertise with the ability to lead, develop and inspire high-performing teams.
The successful candidate will oversee day-to-day freight forwarding operations across Air, Ocean and Ground services while managing internal operational teams, department leaders and customer service functions. This role requires someone who thrives in a fast-paced environment, drives operational excellence, and delivers exceptional service to customers.
Key Responsibilities:
- Lead and manage all freight forwarding operations across import and export activities.
- Oversee Air Freight, Ocean Freight and Domestic Transportation operational teams.
- Manage and develop department supervisors, operations staff and customer service teams along with pricing & tender management
- Ensure shipments are executed efficiently, accurately and in compliance with all regulatory requirements.
- Drive operational performance through KPI management, process improvement and best practices.
- Build a culture of accountability, collaboration with sales and continuous drive towards securing new business.
- Manage carrier relationships and support strategic procurement initiatives where required.
- Resolve complex operational challenges and customer escalations.
- Monitor profitability, operational costs and resource planning.
- Ensure compliance with TSA, FMC, CBP, IATA and all relevant transportation regulations.
- Lead recruitment, coaching, performance management and succession planning for operational teams.
Required Experience:
- 8+ years of freight forwarding experience.
- 3–5+ years in an Operations Manager, Branch Manager or Freight Forwarding Manager leadership role and or supervisor / team lead
- Strong operational knowledge across Air Freight, Ocean Freight and Customs Brokerage processes.
- Proven experience managing multiple operational teams and department leaders.
- Experience improving operational efficiency and implementing standardized processes.
- Strong understanding of freight forwarding systems and transportation management platforms.
- Excellent leadership, communication and problem-solving skills.
- Ability to manage multiple priorities while maintaining exceptional customer service.
Preferred Qualifications:
- Experience leading operations for global freight forwarding organization.
- Knowledge of CTPAT, Hazmat and DG regulations.
- Experience with CargoWise One or similar freight forwarding software.
What Success Looks Like:
- High-performing operational teams with strong employee engagement.
- Consistent achievement of service and profitability targets.
- Excellent customer satisfaction and retention.
- Efficient, scalable operational processes.
- Strong collaboration between Operations, Sales and Customer Service.
Compensation & Benefits:
- Base Salary: $130,000–$160,000, depending on experience.
- Annual performance bonus.
- Medical, dental and vision insurance.
- 401(k) with company match.
- Paid time off and company holidays.
- Professional development and career advancement opportunities.
If you're an operationally driven freight forwarding leader who enjoys building teams, improving processes and delivering exceptional customer service, we'd like to hear from you.
