Overview
Operations Manager Jobs in Holland, MI at Zip Xpress
POSITION SUMMARY
As an Operations Manager you are essential to the daily operations of Zip Xpress. In this role you will actively manage internal personnel, manage inbound and outbound freight, establish rapport with existing and new customers, read, create, analyze inbound and outbound shipping manifests and incoming shipments, build, plan, & coordinate LTL and truckload loads, actively work to problem solve issues that arise, and work to serve as an example of Zip Xpress’ culture.
ESSENTIAL FUNCTIONS
Follow instructions/guidance of Leadership
Serve as a great example of the Zip Culture by understanding, and consistently following, and maintaining the policies and procedures of Zip Xpress
Must demonstrate being discrete, prompt, and professional
Supervise key terminal staff to monitor operations at all company truck terminals, ensuring workload is completed per customer expectations: efficiently, safely and compliant with all applicable regulations
Assist sales team with marketing transportation services by providing information about available capacity
Provide back-up support to terminal supervision and administrative staff in the performance of their duties and working with existing customers in “organic” sales opportunities
Serve as a member of the organizational management team by participating in regular meetings and projects related to the operation of the company as a whole
Answering phones, responding to emails, and general customer service-oriented duties
Driving continuous improvement by engaging people in active problem solving, by analyzing trends to solve the root cause of problems
Solid understanding of fundamentals of transportation, truckload and LTL dispatch, able to understand and plan around trucking service regulations, able to communicate with a variety of stakeholders, and a thorough knowledge of less than truckload (LTL) freight and area market
Reading creating, and analyzing inbound and outbound shipping manifests
Planning, organizing, and managing staff members to ensure work is completed and consistent with the Company’s standards
Assist with selling Company services to customers, negotiating rates and contracts, and solving customer issues
Work with Leadership, corporate management, human resources department, and terminal supervision to determine staffing levels, job descriptions, and assist in the recruitment of company personnel
Assist with training, development, and discipline of employees
Any other task as requested by Leadership
MINIMUM QUALIFICATIONS
Must be able to support the Zip Xpress culture with a focus on teamwork and a commitment to service
Excellent verbal and written communication skills
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
US Citizenship required
At least 5 years experience acting as an Operations Manager in a Transportation and Logistics role or a similar role
At least 10 years of progressive experience in a Transportation and Logistics role or a similar role
Proficiency in Microsoft office
Experience utilizing a transportation management system/software
PREFERRED QUALIFICATIONS
Experience with less-than-truckload freight transportation
Experience with workforce planning
Experience following OSHA, DOT, FMCSA, and HR best practices
COMMUNICATION
Effectively and regularly communicate with the Zip Xpress Leadership, Office Personnel, CDL Operators, and Warehouse Staff
Support Zip Xpress’ values, principles, vision, and mission
PHYSICAL REQUIREMENTS
Lift up to 50lbs occasionally
Stand/walk/sit for up to 12 hours per day
Bend and Twist occasionally
Reach/work above shoulders occasionally
Fine manipulations frequently
Gross manipulation occasionally
Push/pull occasionally
WORK ENVIRONMENT
Typical Office & Warehousing Environment
TRAVEL
This position may require occasional travel outside of the designated location when visiting customers
POSITION TYPE
This is a full-time non-exempt position
RELOCATION
Relocation expenses are not provided, and must be able to commute to our Holland, Michigan location on a regularly scheduled basis.
HIRING PREFERENCE
Zip Xpress is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Title: Operations Manager
Company: Zip Xpress
Location: Holland, MI
