Overview
Operations Field Support SME Jobs in Virginia at Maersk
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
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We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
Summary:
The Operational Excellence Ops Field Support role is a go-to resource for Maersk Ground Freight as a day-to-day bridge between Platform, IT, and Operations. This role will be responsible for supporting initiative rollouts, site launches/relocations, L1/L2 ticket triage, and serving as a Subject M atter Expert on all systems and processes. The role will be crucial to drive standardization, improve metrics, drive network optimization initiatives and other Operational Excellence efforts.
Responsibilities:
Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization
Support the different regions in the network with adopting new tools, processes and guidelines
Day-to-day bridge between Tech, IT and Operations after launch of hyper care.
Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged.
Work closely with Product and Tech to vet and test new system functionality
P artner with Workforce Upskilling & Onboarding to help identify training opportunities.
Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products
Drive key operational improvement processes at Stations and HUBs
Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities
Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated.
Accountabilities:
Process and System Optimization
Process and System Design
Continuously improve the role charts/capabilities/competencies across MGF
Cross-Product Subhauler Management
Cross-Product Driver Management
Compliance Audit – SOPs, KPI, Revenue recognition timeliness
Qualifications:
A minimum of 8 years experience in the industry
Able to drive change management
Not afraid of challenging status quo and senior stakeholders
Experienced facilitator
Data driven approach
Hands on Lean experience
Able to lead without authority
Possess a can-do attitude and can drive results
Team oriented and actively involved in team engagement across different locations
Understand outcome and input metrics
Can create followership
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$102,000-$110,000
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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Title: Operations Field Support SME
Company: Maersk
Location: Virginia
