Overview
OPERATIONS ASST. MANAGER (Retail & Online Store) Jobs in Dubai, Dubai, United Arab Emirates at Health Nag
Title: OPERATIONS ASST. MANAGER (Retail & Online Store)
Company: Health Nag
Location: Dubai, Dubai, United Arab Emirates
OPERATIONS ASST. MANAGER (Retail & Online Store)
SALARY: 15,000 – 18,000 AED
We’re seeking an experienced and detail-driven Operations Assistant Manager to support and optimize the daily operations of our growing online and retail distribution business. This is a mid-level leadership role for someone who can manage workflows, spot operational issues before they escalate, and keep everything, from inventory to customer experience, running like clockwork.
Core Requirements:
·      Bachelor’s Degree in Operations, Supply Chain, or a related field
·      Minimum 5+ years UAE experience, with at least 5 years in retail, e-commerce, or logistics
·      Strong leadership, communication, and problem-solving skills
·      Hands-on experience with Shopify, CRM systems, and e-commerce tech
·      Prior experience in managing teams and coordinating cross-functional departments
·      In-depth understanding of logistics, supply chain planning, and fulfillment
·      Solid troubleshooting skills—especially in spotting and resolving website or code-related issues
Key Responsibilities:
1. General Operations Support
·      Oversee all daily operations: e-commerce site, retail distribution, CRM, inventory, and delivery flow
·      Ensure smooth internal workflows and task execution
2. Inventory & Supply Chain Management
·      Monitor inventory levels, supplier timelines, and restocking schedules
·      Support in planning and procurement (with operations director) to avoid stockouts or overstocking
3. Order Fulfillment & Logistics
·      Coordinate with 3PL providers and delivery partners to ensure all systems are running smooth and up to date
·      Resolve delivery issues, streamline processes, and maintain logistics KPIs
4. Customer Experience
·      Work closely with the customer service team to ensure excellent post-purchase support, delivery timings
·      Assist in resolving operational complaints or escalations
5. Technology & Automation
·      Identify and report website bugs, broken codes, or system errors to IT team
·      Support CRM, automation tools, and e-commerce platform improvements
6. Supplier Negotiations & Budgeting Support
·      Help manage vendor communications, price quotes, and purchase planning
·      Track operational costs and highlight savings opportunities
7. Team Coordination
·      Lead daily task alignment among ops, warehouse, and fulfillment staff
·      Onboard new team members and share best practices ( CS agents, admins)
8. Compliance & Quality Control
·      Maintain SOPs, regulatory documentation, and safety guidelines
·      Assist in upholding product, packaging and service quality standards. Request QA reports from warehouse partners when needed.
9. Reporting & Insights
·      Prepare operational reports and track performance metrics
·      Identify inefficiencies and support process improvement initiatives
10. Import & Export
·      Assist with global shipments, customs documentation, and freight schedules
·      Coordinate international trade requirements and vendor follow-ups
The Retail Operations Manager must meet the following basics:
·      A comprehensive understanding of the logistics system
·      Experience in end-to-end process management
·      Excellent Communication, Leadership & Management Skills
·      Strong problem-solving
·      Solid troubleshooting skills
·      Familiarity with leading e-commerce platforms ( Shopify)
·      Experience in online store sales
PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA!
