Overview
Operations agent Jobs in Lagos, Lagos State, Nigeria at TLScontact
Title: Operations agent
Company: TLScontact
Location: Lagos, Lagos State, Nigeria
Visa Application Centre Agent – italien speaker
Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives for our Lagos Nigeria based Center.
Job Description
– Attending to clients at respective posting (i.e. pass back, biometrics etc)
– Querying and ensuring applicants provide all required documents as stipulated in the checklist
-Refer unresolved applicant grievances to the designated supervisor
– Confer with applicants (by telephone or fact to face) to provide information about VISA applications
– Addressing Grievance Problems and Resolve applicants servicing
– Report Preparation – Obtain and examine all relevant information/documents presented by applicants
– Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
– Maintain a clean desk/workstation always
– Maintain floor order from applicants at all-time directing the to the respective station next
– Support the provision of healthy and safe working environment through good interpersonal and team
practices
– Ensure that the entire visa application process is completed within the mandated Turn Around Time
– Carry out any duties assigned by your Line Manager
Requirements:
• Fluent in the Italien language spoken and written
• BSc/BA/HND
• NYSC Certificate
• 1 year experience in customer service
• Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at
all levels
• Ability to work in a team and individually to achieve goals.
• Establish and foster positive working relationships
Check out our Privacy Notice
https://static.tlscontact.com/media/global/privacy_notice_candidates_-_gdpr.pdf
