Overview
Operations Administrator Jobs in Houston, TX at Arel US
Operations Administrator
ABOUT THE ROLE
New Arel is an Italian manufacturer (est. 1965) of mechanical and electromechanical safety interlock systems, LOTO (Lockout/Tagout) solutions, and safety engineering consulting for heavy and light industry — serving sectors like Energy, Oil & Gas, Rail, and general industrial manufacturing. We are establishing our first U.S. subsidiary and are hiring an Operations Administrator to serve as the on-the-ground foundation of the new office.
This is a unique opportunity to be the first hire of a U.S. subsidiary of an established, 60-year-old European manufacturer — someone who will help build the operational backbone of the business from day one, working closely with Headquarters in Italy while owning day-to-day operations domestically.
KEY RESPONSIBILITIES
Warehouse & Inventory
· Receive incoming parts and shipments from Headquarters (Italy) and other suppliers, verifying accuracy against packing lists and purchase orders
· Organize and maintain inventory in the warehouse/stockroom, ensuring parts are properly labeled, stored, and easy to locate
· Conduct periodic cycle counts and reconcile physical inventory against system records
· Prepare and ship parts to U.S. customers, selecting appropriate carriers, generating shipping documentation, and tracking deliveries
ERP & CRM Management
· Serve as the primary administrator of the company’s ERP system for the U.S. entity, maintaining accurate inventory, order, and shipment records
· Manage and maintain the CRM system, including customer records, contact information, and interaction history
· Ensure data integrity and consistency between ERP and CRM systems, flagging and resolving discrepancies
· Generate reports on inventory levels, order status, and customer activity as needed
Order & Quote Processing
· Prepare and issue price quotes to customers and prospects based on pricing guidelines provided by Headquarters
· Receive and process customer purchase orders, entering them accurately into the ERP system
· Submit order confirmations and relevant documentation to Headquarters for production scheduling and fulfillment
· Track order status from receipt through shipment and follow up on any delays or issues
Customer Service
· Serve as a primary point of contact for U.S. customer inquiries regarding products, pricing, lead times, and order status
· Respond to customer requests promptly and professionally, escalating technical questions to Headquarters or sales as needed
· Support the resolution of shipping discrepancies, returns, or other post-sale issues
General Operations
· Act as a key liaison between the U.S. office and Headquarters in Italy, communicating regularly on inventory needs, order status, and operational matters
· Help establish and document operational processes and procedures as the first employee of the U.S. subsidiary
· Maintain organized records of shipments, invoices, and correspondence
· Support other administrative and operational tasks as the U.S. office grows
Qualifications
· 2+ years of experience in an operations, logistics, customer service, or administrative role, ideally within a distribution, manufacturing, or industrial products environment
· Experience with ERP systems (e.g., NetSuite, SAP, Odoo, or similar) and CRM platforms (e.g., HubSpot, Salesforce, or similar)
· Comfortable managing shipping/receiving logistics (freight carriers, packing lists, bills of lading, etc.)
· Strong organizational skills and attention to detail; comfortable owning multiple workstreams independently
· Clear written and verbal communication skills, with the ability to work across time zones with an international headquarters
· Self-starter mentality — comfortable being the first employee in a new office and helping shape processes from scratch
· Experience in industrial safety products, electrical components, or similar B2B technical products is a plus
What Success Looks Like
Within the first few months, this person will have a fully organized and accurately tracked warehouse, a clean and up-to-date ERP/CRM system, a smooth quote-to-order-to-shipment workflow with Headquarters, and a reputation with U.S. customers for responsive, reliable service.
Pay: $60,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Title: Operations Administrator
Company: Arel US
Location: Houston, TX
Category:
