Overview
Operation Supervisor Jobs in Atlanta, Georgia, USA at Ryder System
Shop Location – Marietta, Georgia
Work Schedule – Monday – Friday
Shift: 1:30pm start (2nd shift)
Salary – Salary plus Yearly incentive opportunity
Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.
The salary for this position ranges from $65K to 65K. Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.
Summary
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.
The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.
Essential Functions
Workflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking andoptimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
Labor Management:
Provides management,training and developmentof all personnel assigned. Responsible for Performance Management of all assigned personnel.
Customer Management:
Responsible forcustomer relationshipmanagement to include issue resolutions,customer satisfactionand retention, as well as ensuring vehicle uptime. Responsible for customercommunicationprotocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by theCustomer CarePlan.
Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendations for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for PartsInventory management, policies and procedures.
Quality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues …
Title: Operation Supervisor
Company: Ryder System
Location: Atlanta, Georgia, USA
Category: Management, Transportation
