Overview
OFR Customer Service Specialist (HCMC) Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at DHL Global Forwarding
Title: OFR Customer Service Specialist (HCMC)
Company: DHL Global Forwarding
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Main Accountabilities
- Centralize & coordinate with relevant team to ensure the best implementation for new biz on board / trial services.
- Manage daily process with multiple shippers & other dept for the shipping/loading plan timely.
- Offer Value-added service for non-controlled biz. Upsell for out of RFQ award
- Tailor-made handling process for special cargo to meet customers' business drivers, needs and requirements. E.g. Explore the best solution that can meet customer tight timeline ( eg ITR, sea air, fast boat ect)
- Spend more time to clarify, gain deep insights into customers ‘challenges, coordinate with network to identify the right & reliable solution provided to customers to overcome issues/production deadline of special cases/spot shipments.
- Ready for supporting customers due to high demands from customers to solve unexpected issue occurs
- Single contact point & able to handle both import/export scope for strategic accounts.
- Complicated billing process which needs do weekly statement and upload supporting documents into customers’ system for payment.
- Manage all reports needs to prepare & submit on time as per SOP
- Manage for Claim Handling
- Acting as a gatekeep/account owner to deliver a positive customer experience/satisfaction and ensures a smooth execution of the end-to-end shipment lifecycle Local Customer/factory.
- Maintain Good & long-term relationships with key Local customer/ influencers/ decision-makers within customer organizations at various level
- Manage quarterly biz review with related supply chain partners to review & improve performance (Customer, carriers, vendors).
Requirements
- Good knowledge of forwarding business, DGF products (AFR/OFR/ITR) and business systems
- Good knowledge of Customer Service processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone, E-mail, Problem solving skills
- Commercial attitude
- Good at English (verbal/written)
Working Location: DHL Global Forwarding (Vietnam) Corporation – Head Office – 8th Floor, eTown5 Building, 364 Cong Hoa Street, Tan Binh Ward, Ho Chi Minh City, Viet Nam
Why join DHL Global Forwarding?
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 45,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 47,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding, we want them to think DGF, because we have:
- The largest global network with more than :45,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, Improving Lives
Our Values: Respect & Results
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://careers.dhl.com/global/en
