Overview
Network Management Support Jobs in North Jakarta, Jakarta, Indonesia at PT. Global Jet Express (J&T Express)
Title: Network Management Support
Company: PT. Global Jet Express (J&T Express)
Location: North Jakarta, Jakarta, Indonesia
Job Description
- Prepare and update daily shipment reports for ongoing deliveries.
- Monitor shipment status and follow up with agents/areas for delayed or problematic deliveries.
- Identify and report shipment issues (e.g., delays, damage, loss) to the relevant team.
- Verify delivery accuracy and investigate discrepancies when needed.
- Support investigation processes, including reviewing CCTV for problematic shipments.
- Assist agents/areas with delivery issues and ensure proper resolution and escalation.
- Analyze delivery performance and generate reports (e.g., remote area analysis).
- Communicate SOP and ensure compliance across agents/areas.
- Coordinate with internal teams to resolve operational and system-related issues.
Job Requirements
- Bachelor’s degree (S1), any major.
- Strong proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, IF formulas, and data analysis functions.
- Comfortable handling and analyzing large datasets with high accuracy.
- Detail-oriented, responsive, and able to work under pressure.
- Strong analytical and problem-solving skills.
- Willing to work overtime, including weekends or public holidays when required.
