Overview
Marine Agent – Operations Coordinator Jobs in Montreal, Quebec, Canada at TORMAR Shipping Agency
Title: Marine Agent – Operations Coordinator
Company: TORMAR Shipping Agency
Location: Montreal, Quebec, Canada
Company Description TORMAR Shipping Agency is a Canada-wide maritime service provider with its main office in Montreal, Quebec and a network of local agents at key ports across the country. The agency offers responsive support and is reachable at any time by phone or email. With 24/7, year-round operations, TORMAR consistently meets and often exceeds the expectations of major global companies. The team is experienced in managing the challenges of Canada’s variable weather conditions, focusing on proactive problem-solving and reliable service. A seasoned local operations team ensures that customer requirements are well understood and handled efficiently.
Role Description The Marine Agent – Operations Coordinator is a full-time, on-site role based in Montreal, QC. This position coordinates vessel calls, communicates with ship owners, charterers, and terminal operators, and ensures that port operations follow local regulations and customer requirements. Daily tasks include preparing and managing documentation, monitoring vessel schedules, arranging services such as pilotage and towage, and updating stakeholders on operational status. The role also involves handling customer inquiries, supporting financial and disbursement processes, and identifying opportunities to improve service quality and operational efficiency.
Qualifications
- Strong analytical skills to review operational data, vessel schedules, and cost estimates, and to support effective decision-making.
- Excellent communication skills for clear, professional interaction with customers, port authorities, and internal teams in English (French language skills are an asset).
- Customer service skills to respond promptly to inquiries, manage expectations, and maintain positive long-term relationships with clients.
- Sales-related skills to recognize business opportunities, support agency service promotion, and contribute to client retention and growth.
- Basic finance skills to assist with disbursement accounts, cost tracking, and accurate reporting of port-related expenses.
- Previous experience in maritime, logistics, or port operations is highly beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with standard office software and digital communication tools.
- Ability to work on-site, including port attendance
