Overview
Mail Services Clerk Jobs in Springfield, MA at MassMutual
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
Job Description
Job Title: Operational Support Specialist, Mail & Distribution Services
Full-Time
Springfield MA
We’re looking for a dependable Mailroom Clerk to support day-to-day mail service functions including receiving, sorting, tracking, and delivering mail and packages to various lines of business. This role helps ensure accurate, timely distribution and smooth outbound shipping operations while following established procedures and service standards.
The Opportunity
- Receive, sort, log, and distribute incoming mail from the postal service and vendors to maintain accurate records and reports (Certified, Registered, Business Reply, Sort Paid and Priority Mail).
- Unload and process USPS mail and express shipments; enter items into our Brynka tracking/shipping systems.
- Deliver mail and packages to designated areas on schedule, prioritizing accuracy and customer service.
- Prepare outgoing USPS and express shipments (including freight as needed) using required software, equipment, and procedures.
- Operate standard mailroom equipment (e.g., postage meters and shipping/mailing systems) and, where applicable, warehouse equipment (e.g., powered industrial trucks).
- Prep and audit, digital mail for individuals that Opt. In to the program. Maintaining DO NOT OPEN list for correspondence specific to certain lines of business.
- Use basic PC skills to follow established guidelines and escalate complex issues to the appropriate contacts.
The Team Approach
The Mail team operates as a cohesive unit, working together to meet department goals and support daily operations. Every team member is cross-trained, enabling them to step into any role within the department as needed, even on short notice. This flexibility ensures that all mailroom functions are consistently fulfilled without interruption. In addition to the mailroom functions, this job includes training in the Mail Center as well as the Warehouse.
In addition to routine responsibilities, the Mail team remains attentive to the specific needs of the various lines of business. They assist with special projects whenever required and maintain clear communication regarding departmental functions and deadlines, helping ensure smooth collaboration and timely completion of tasks.
Minimum Qualifications
- High School diploma
- Able to be onsite Monday – Friday
- Hours of operation are 7:00 am – 3:30 pm daily.
- Ability to stand, walk, and move throughout the site and lift/carry packages as required for the role.
- 1+ year of experience with Microsoft Word
Ideal Qualifications
- Strong attention to detail, organization, and reliability.
- Customer-service mindset and clear communication skills.
- Ability to follow procedures, maintain confidentiality where applicable, and work independently.
- Experience in mail services, shipping/receiving, or warehouse operations is a plus.
- Experience using tracking/Shipping software
- Hazmat training to ensure that packages are being shipped within the guidelines.
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $44,500-$56,100
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below.
Paid Time Off
- In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers ‘take care’ time to care for yourself or someone you love—whether for physical illness or mental health.
Health & Well-Being
In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.
Financial Well-Being
In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.
Taking Care
MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines ‘loved one’). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.
Giving Back
MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.
Commuter Benefits
MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.
Title: Mail Services Clerk
Company: MassMutual
Location: Springfield, MA
Category:
