Overview
Logistics Transportation Scheduler Jobs in Dallas, TX at MW Logistcs, LLC
Job Title: Customer Success Advisor
Location: 12770 Coit Rd Dallas Texas, 75251 (In Office)
About MW Logistics:
MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.
Position Overview:
Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up.
Key Responsibilities:
Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system.
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
Manage order entry and create orders for customers through systems, phone, and email
Reschedule appointments for pick-up/delivery
Supervise and Monitor pools in the market where your customers have trailer pools
Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
Maintain and Monitor service levels provided to MWL customers as required
Provide Accessorial Approvals
Quickly and proactively resolve problems that arise while load is in transit
Accurately enter EDI reason codes for scorecards
Other duties as assigned (Based on business need)
Required Qualifications:
Bachelor’s degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience.
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Working knowledge of McLeod preferred
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Excellent interpersonal skills with ability to build positive relationships with customers and team members
Superior organizational skills and detail orientation
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency
Ability to multi-task, plan/prioritize and execute in a timely manner in a fast paced environment
Quick learner with ability to receive and give clear instructions
Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.
Characteristics for Success in This Role:
Strong initiative and can work independently.
Takes initiative to assess and improve operational efficiencies of normal work tasks.
Excellent time management and prioritizing skills.
Must be able to handle several tasks at once in a fast-paced environment.
Takes pride in work, exhibiting accuracy and attention to detail.
Solution-oriented mindset.
Ability to work in ever-changing, dynamic environments.
Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development
Office:
Hours: In-office – 8:00am – 5:00pm. As a 24/7/365 operation, work hours will include afterhours, weekend and holiday hours to meet work demands.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Morning shift
Rotating weekends
Work Location: In person
Title: Logistics Transportation Scheduler
Company: MW Logistcs, LLC
Location: Dallas, TX
