Overview
Logistics Specialist Jobs in Santa Ana, CA at The Crox Group
Title: Logistics Specialist
Company: The Crox Group
Location: Santa Ana, CA
Job title: Logistics Specialist/Transportation analyst
Work Location: Santa Ana, CA, USA
Work Schedule: Hybrid (4 days onsite, 1 day remote)
Education and Years of Experience:
1) Bachelors or higher
2) 4~6 years of experience
Top Three Skills:
a. Data analytical skill
b. Transportation experience
c. Excel skill
**Korean bilingual preferred (not required)
Position Summary
Under the supervision and guidance of a Transportation Manager, the transportation analyst is responsible for the delivery order life cycle and transportation associated with Samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The Transportation analyst ensures all deliveries are effectively translated in to a systemic load plan within the Transportation Management System (TMS and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.
Role and Responsibilities
• Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
• Background and experience in key functions of the Supply Chain – including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
• Ability to create dynamic reporting for key measurable and performance tracking.
• Ability to identify process improvements with attention to detail.
• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
• Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.
• Work directly with 3PLs to resolve customer complaints and issues.
• Documenting and data collection for supporting departments/activities
• Ability to make decisions based on cost and service drivers to better serve the organization.
Required Education/Experience
• Bachelor’s Degree preferred and 5+ years of experience in logistics and/or transportation.
• Load Planning/Order Management experience is a plus.
• Knowledge of Transportation Management Systems and Warehouse Management Systems.
• Strong Excel proficiency and skills.
• Excellent written and verbal communication skills.
• Ability to work well in teams and work with remote teammates.
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
• Typically has general knowledge of logistics operations related to employee’s specific area of work, and knowledge of overall logistics operations.
• Is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.
• Ability to work extended periods of time in an open office environment
