Overview
Logistics Representative-4PL Jobs in Shanghai, Shanghai, China at 上海罗宾升国际货运有限公司
Title: Logistics Representative-4PL
Company: 上海罗宾升国际货运有限公司
Location: Shanghai, Shanghai, China
该职位来源于猎聘 he Logistics Representative is responsible for managing customer's supply chain information and data within RMS's Transportation Management System. You will act as an extension of the customer's staff to ensure all information flows properly and efficiently from order placement to final carrier payment. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering and maintaining a relationship with their assigned customer(s) and utilizing the RMS project-based delivery model to improve any internal or external processes. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitor customer load board and information flow in the Transportation Management System
- Maintain any team mailboxes
- Perform relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
- Act as a resource and support for peers when needed
- Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualification and Requirements: Required:
- Bachelor’s degree from accredited college or university
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Ability to work flexible schedule on occasion
- Ability to travel up to 5% (domestic and/or international)
- Site Specific:
Fluent in English (written and verbal)
Preferred
- Information systems acumen
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to adapt to an ambiguous and changing environment
- Values a diverse and inclusive work environment
