Overview
Logistics Handling Operations Operator South Africa Jobs in Durban, KwaZulu-Natal, South Africa at CEVA Logistics
Title: Logistics Handling Operations Operator South Africa
Company: CEVA Logistics
Location: Durban, KwaZulu-Natal, South Africa
Job description:
OCEAN IMPORTS CONTROLLER – SOUTH AFRICA
YOUR ROLE
Do you have a strong passion for end-to-end ocean freight operations and delivering seamless import solutions in a fast-paced global logistics environment? CEVA Logistics is seeking an experienced Ocean Imports Controller to manage and coordinate the full lifecycle of ocean import shipments in Durban. This role is ideal for a detail-oriented logistics professional who thrives in client-facing operations, shipment execution, customs coordination, and delivering high-quality service across the international supply chain.
WHAT ARE YOU GOING TO DO?
Shipment Coordination & File Management:
- Receive and track purchase orders with CEVA origin offices or appointed agents
- Create import shipments in the source system (ISA/manual entry) and maintain accurate shipment files
- Prepare hardcopy and electronic shipment folders for end-to-end visibility
- Ensure all operational milestones are updated timeously in Matrix OFS and Navigator systems
Pre-Arrival Planning & Documentation Control:
- Ensure all required shipping documents (waybills, manifests, invoices, packing lists) are received from origin and/or client
- Verify accuracy of all shipment documentation before vessel arrival
- Update ETA and send arrival notices to consignees
- Request and confirm carrier/NVOCC details and align buy/sell rates with CEVA policies
- Upload commercial invoices and supporting documents into designated systems
Customs & Regulatory Compliance:
- Ensure strict compliance with customs clearance requirements and formalities
- Report manifest to customs 96 hours prior to vessel arrival via Cargowise RCG
- Submit Advanced Loading Notices (ALN) to South African Customs within required timeframes
- Confirm responsibility for customs clearance and forward documentation to 3rd party brokers or internal teams
- Ensure all required supporting documents (EUR1, Certificates of Origin, etc.) are submitted correctly
Clearance & Cargo Release Management:
- Submit completed clearing checklists to the entries department for customs clearance
- Receive customs release and clearance confirmations
- Coordinate cargo release with carriers/NVOCCs upon customs approval
- Obtain delivery orders and manage freight release requirements with carriers
Costing, Billing & Financial Control:
- Ensure accurate invoicing in line with customer proposals and global tariffs
- Process third-party payments and manage shipment-related charges
- Accurately capture accruals in system aligned to buy rates
- Invoice shipments on time in line with global KPIs
- Verify and confirm rates before invoice and costing sheet preparation
Delivery Planning & Execution:
- Plan and arrange delivery of shipments to CEVA warehouse or direct to consignee
- Create transport orders and ensure correct billing to customers
- Release delivery orders for self-pickup and obtain POD after delivery completion
- Upload signed PODs and shipment documents into ONEScan system
Customer Service & Communication:
- Provide continuous updates to internal and external stakeholders on shipment progress
- Liaise with customers, carriers, and suppliers in a professional and timely manner
- Handle customer queries, invoice disputes, and operational variances
- Attend customer visits with Key Account Managers when required
Exception Handling & Compliance Support:
- Manage shipment stops involving NRCS, Customs, Port Health, Border Police, and other authorities
- Obtain urgent releases from relevant authorities to minimise delays and costs
- Notify clients immediately of any shipment holds or compliance issues
- Support resolution of insurance claims and operational exceptions
Operational Excellence & Administration:
- Close operational files and ensure full documentation compliance
- Ensure adherence to ISO, HSO, and CEVA operational standards
- Participate in shift handovers and ensure accurate recording of operational updates
- Support continuous improvement and maintain KPI compliance across all milestones
WHAT ARE WE LOOKING FOR?
Education and Experience:
- Matric / Grade 12 or equivalent
- Minimum 5 years’ experience in ocean import operations
- Experience within supply chain management or freight forwarding environment required
Skills:
- Strong understanding of ocean import processes and international shipping operations
- Good knowledge of Incoterms
- Strong understanding of customs clearance procedures and regulatory requirements
- Experience in costing and invoicing of shipments
- Knowledge of pharmaceutical / healthcare import requirements (permits, LOAs, etc.) advantageous
- Strong client liaison and relationship management skills
Characteristics:
- Self-motivated and proactive in managing shipments end-to-end
- Strong ownership and accountability for operational outcomes
- Ability to work under pressure in a high-volume environment
- Strong attention to detail and compliance mindset
- Collaborative team player with cross-functional coordination ability
WHAT DO WE HAVE TO OFFER?
At CEVA Logistics, we believe in recognizing and rewarding our employees. We offer a competitive benefits package, opportunities for career growth, and a supportive work environment where you can make a real impact.
We work as a team to achieve our goals, and we encourage our employees to grow and develop within the company.
ABOUT TOMORROW
At CEVA Logistics, your career growth is our priority. This role is an excellent opportunity to build a rewarding career in pricing and quoting within a global logistics company. Whether you want to deepen your expertise in commercial strategy or explore other areas within our organization, we provide the resources and opportunities to help you succeed. Join CEVA and be part of our exciting journey!
