Overview
Logistics Customer Service Specialist Jobs in Laval, Quebec, Canada at NEMRUT Transport International
Title: Logistics Customer Service Specialist
Company: NEMRUT Transport International
Location: Laval, Quebec, Canada
Logistics Customer Service & Tracking Coordinator – Bilingual FR/EN
Nemrut is looking for a sharp, organized and reliable person to join our logistics team in Laval.
This role is about follow-up, tracking and communication. You will make sure our team and customers always know where their freight stands.
What you’ll do
- Follow up with carriers on pickup and delivery status
- Confirm driver arrival at origin and destination
- Track active shipments and obtain accurate ETAs
- Chase signed Proof of Deliveries (PODs) and missing documents
- Keep shipment statuses updated in our systems
- Communicate delays or issues quickly to the operations team
- Provide clear, concise tracking updates to customers and internal teams
What we’re looking for
- Fluent in French and English
- Strong organization and attention to detail
- Persistent and comfortable following up until you get an answer
- Calm and effective in a fast-paced environment
- Strong computer skills and comfortable learning new systems
- Clear communication by phone and email
Additional languages and previous logistics, transportation, dispatch or customer service experience are strong assets.
We are looking for someone who takes ownership. If information is missing, you find it. If something changes, you communicate it.
Location: Laval, QC
- Interested? Apply through LinkedIn or send us your CV at [email protected]
