Overview
Logistics Customer Service Representative Jobs in Greater Melbourne Area at PSA BDP
Title: Logistics Customer Service Representative
Company: PSA BDP
Location: Greater Melbourne Area
Job Description
Position Purpose:
The Customer Service team …
Reporting to the Customer Service Manager, this role is focused on providing the best customer service to our customers and global PSA BDP offices & agents. This role will utilise logistics principles to assist our customers in growing their business through greater efficiency and continuous improvement.
The successful candidate will bring critical thinking, judgment and problem solving skills to address a range of complex challenges across .. This is an opportunity to make and impact within a small, high performing team at a global leader in chemical logistics.
Key Responsibilities & Accountabilities:
To leverage trade lane & market knowledge to service PSA BDP customers & to assist our Sales team to gain market advantage
To leverage our relationships with our vendors in Trucking, Rail, Ocean Freight, Airfreight and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.
Quotations for PSA BDP Australia “house accounts”
Quotations for Global PSA BDP Offices & Agents
Tracking / Tracing shipments for our customers as required
Assisting Sales & Business Development to quote new opportunities
Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc
Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)
Ensure timely and accurate information is entered into our operating system
Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)
Order Management, assisting our customers in co-ordination of their Import orders.
Order Status Reporting (Using CargoWise order manager)
KPI reporting to our customers as required
Operational Problem Solving with PSA BDP Offices, Agents
Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents
Job Requirements
Capabilities & Experience:
Essential:
3+ years freight Forwarding experience
Knowledge of ocean freight, air friehgt and value add solutions in the logistics industry
Strong relationship building and management skills
Desirable:
CargoWise experience
Knowledge of rate procurement and quoting
Experience seeking face to face appointments with new and existing customers
A results driven mindset to achieve sales KPI’s and targets
Strong communication, organisation and interpersonal skills
Ability to self-manage, multi-task and work autonomously
Team player with a strong desire to go above and beyond for customers and internal stakeholders
Strong Microsoft Office skills
